Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting® Technology

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2020 Voice Intelligence Report

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Company Overview

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

Pulse Stay Connected, Stay Informed, and Stay Ahead

Join the conversations in a community of innovation. Pindrop Pulse covers everything from the basics of voice fraud and security to advanced topics and discussions happening in the industry. Take your knowledge to the next level by joining the conversations amongst industry experts.

Featured Pulse

Pulse

Measuring Risk in Self Service: Data Analysis on Real IVR Traffic

March 11, 2021 @ 1:00 PM -1:30 PM EST

Pulse

Protecting the IVR Part 1: A Three-Part Series

Jay Hart

Pulse

Protecting the IVR Part 2: A Three-Part Series

Pulse

Protecting the IVR Part 3: A Three-Part Series

Jay Hart & Dave Dalebroux

Live On-Demand

Pulse

Effective Fraud Prevention – It Takes a Village

February 25, 2021

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Pulse

Pindrop: Protect & Passport

February 11, 2021

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Pulse

Exploring The Changing Contact Center Security Landscape

February 4, 2021

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Pulse

Protecting the IVR Part 3: A Three-Part Series

January 21, 2021

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Pulse

Protecting the IVR Part 2: A Three-Part Series

January 14, 2021

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Pulse

Protecting the IVR Part 1: A Three-Part Series

January 7, 2021

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Pulse

Verizon & Pindrop: Better Together

December 17, 2020

Dave Albers, Pindrop & Tony Lutz, Verizon

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Pulse

Stopping Fraud at the IVR: The New Front Door

December 10, 2020

Dan Miller, Opus & Mark Horne, Pindrop

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Pulse

Contact Center Security Solutions: Fraud Detection in 2021 and Beyond

December 3, 2020

Shirley Inscoe, Aite & Mark Horne, Pindrop

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Pulse

Reducing Fraud Through Advanced IVR Capabilities

November 19, 2020

Merritt Maxim, Forrester & Mark Horne, Pindrop

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Pulse

Technology Explored: Pindrop® Trace Uncovered

November 12, 2020

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Pulse

Fake President Fraud: The Deepfake Threat You Should Prepare For

November 5, 2020

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Pulse

The Cost of Fraud in the IVR

October 29, 2020

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Pulse

Launch Recap and Q&A with Pindrop CMO

October 22, 2020

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Pulse

The Value of Secure Authentication in a Pandemic State

October 14, 2020

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Pulse

Social Engineering Fraudster Tactics Threatening Contact Centers

October 8, 2020

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Pulse

Basics of Phone Number Spoofing and Robocalling

October 1, 2020

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Pulse

The Hidden Fraud You Didn’t Know Existed – Uncovering Current and Future Threats

September 28, 2020

Vijay A. Balasubramaniyan

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Pulse

STIR/SHAKEN and the Contact Center

September 24, 2020

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Pulse

Journey of a Fraudster

September 17, 2020

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Pulse

Phoneprinting™️ Technology – A Primer on Pindrop Technology

September 10, 2020

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Pulse

AI Takeover: How Smart Leaders Use AI to (Safely) Conquer the World

August 27, 2020

Tom Taulli & Matt Garland

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Pulse

AI Predicting Fraud 60 Days before ATO – Pindrop Protect 101

August 20, 2020

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Pulse

Case Study Results: P&C Insurance Detecting Fraud Rings in The Call Center

August 13, 2020

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Pulse

Fraud in the IVR: Discover, Monitor & Protect

August 6, 2020

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Pulse

Ask Me Anything (AMA): Fraud in the IVR

July 30, 2020

Jay Hart & Dave Dalebroux

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Pulse

Pindrop Passport Authentication, From Research to Operationalization

June 30, 2020

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Pulse

Breakout Leadership in A Cautious New World

June 24, 2020

John Chambers & Vijay A. Balasubramaniyan

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Pulse

Authentication 103: Optimizing Authentication

June 18, 2020

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Pulse

Contact Center Insights: Crisis, Coping, & Recovery

June 10, 2020

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Pulse

Creating An Instant Contact Center with Amazon Connect

June 4, 2020

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Pulse

Fighting Fraud with TSB’s Head of Fraud, Ashley Hart

June 3, 2020

Ashley Hart & Sharon Spence

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Pulse

Using Voice to Defeat Cross-Channel Challenges

May 21, 2020

Jay Hart and Craig Currim

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Pulse

Authentication 102: Securing Authentication

May 19, 2020

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Pulse

Case Study: Property and Casualty (P&C) Insurance

May 14, 2020

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Pulse

Workforce Optimization in the Call Center

May 7, 2020

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Pulse

Authentication 101: Authentication Basics

May 5, 2020

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Pulse

2020 Fraud Trends & Predictions

April 23, 2020

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Pulse

Fraud in the IVR

April 16, 2020

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