Pulse Stay Connected, Stay Informed, and Stay Ahead

Join the conversations in a community of innovation. Pindrop Pulse covers everything from the basics of voice fraud and security to advanced topics and discussions happening in the industry. Take your knowledge to the next level by joining the conversations amongst industry experts.

Featured Pulse

Pulse

Protecting the IVR: A Three-Part Series

July 9, 2020 @ 1:00 PM-1:30 PM EST

Jay Hart & Dave Dalebroux

Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise. This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.

Learn More →

Pulse

Call Center Caller Authentication: Everything You Need to Know in 2020

June 17, 2020

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts to massive swaths of the workforce staying home have created new challenges in security, workforce optimization, and consumer behavior.

Learn More →

Pulse

Journey of a Fraudster

March 16, 2020

The journey of a fraudster will always gravitate toward the path of least resistance. In the context of fraud, the easiest way to do this is through the contact center, as they provide an easy opportunity to set up an individual or organizational fraud. Follow us as we discover how a fraudster navigates.

Learn More →

Pulse

Authentication 101: Authentication Basics

Jay Hart & Dave Dalebroux

Authentication 101: Authentication Basics is part one in a three-part series on authentication in the contact center. In this first session, we will explore a few key concepts around authentication: what authentication is, what it means to identify and verify someone, and the basics of multi-factor authentication. We will discuss the pros and cons of the different authentication factors that are recognized in the industry and take a look at the various tools and technologies that are being used for authentication today.

Learn More →

Live On-Demand

Pulse

Pindrop Passport Authentication, From Research to Operationalization: An Exclusive Interview with Amit Gupta

June 30, 2020 @ 1:00 PM-1:30 PM EST

Amit Gupta & Jay Hart

Modern authentication technology can deliver massive benefits for your contact center as you face the everyday challenge of ensuring stellar customer service while also tackling unprecedented and most likely permanent changes in the ways we work and live. As a contact center leader, you want to operate at peak efficiency. Still, the outdated tools you may be leveraging, like chronically insecure KBAs, actually increase cost, agitate your customers, and have been proven woefully ineffective. 20% of the time, fraudsters answer dynamic KBAs correctly, and 47% of your consumers are unable to recall their chosen answer to static KBAs.

Watch Webinar →

Pulse

Breakout Leadership in A Cautious New World, a discussion with John Chambers and Vijay Balasubramaniyan

June 24, 2020 @ 1:00 PM-2:00 PM EST

John Chambers & Vijay A. Balasubramaniyan

A global health crisis, civil unrest, and rapidly changing societal norms concerning space and capacity are forever changing the way we live, work, lead, and measure performance. Join Pindrop CEO and Co-founder Vijay Balasubramaniyan and John Chambers, CEO of JC2 Ventures, former CEO of Cisco Systems, and newly appointed Global Ambassador of La French Tech, for an engaging 1:1 discussion about leadership during unprecedented times. Learn from proven playbooks how businesses can not only start to move forward but to thrive in the new normal.

Watch Webinar →

Pulse

Authentication 103: Optimizing Authentication

June 18, 2020 @ 1:00 PM-1:30 PM EST

Jay Hart & Dave Dalebroux

"This third installment in our Authentication series will explore key concepts around optimizing authentication, enrolling customers for authentication, and a deep dive into active vs passive methods of authentication. Join this session for key takeaways around: -Best practices in leveraging a policy-based, multifactor enrollment and authentication strategy -Optimizing your secure enrollment and authentication strategy -The key differences between passive and active enrollment and authentication"

Watch Webinar →

Pulse

Contact Center Insights: Crisis, Coping & Recovery

June 10, 2020 @ 1:00 PM-1:30 PM EST

Shawn Hall

The necessary and immediate global shift towards telecommuting across industries has impacted contact centers, deeply influenced consumer behavior, and introduced new forms and modus operandi of fraudulent activity. This webinar will provide an expert-led walkthrough of five critical insights around consumer behavior, and provide an exclusive look at the data we collected from over 30 of the world’s largest contact centers during the first 60 days of the current global health crisis and actionable recommendations to keep you secured and ready for what comes next. -Explore analyzed data, first-hand observations, and actionable learnings to prepare you for what is next -Learn the new modus operandi of professional fraudsters and how to address them -Uncover the new challenges facing call center and fraud teams as we move forward, to inform your security planning

Watch Webinar →

Pulse

Creating An Instant Contact Center with Amazon Connect

June 4, 2020 @ 1pm-2pm EST

Anurag Juneja

Cloud Contact Center as a Service is the future of customer experience. Join our product lead, Anurag Juneja, as we look at the merits, ease, and future of the cloud based contact centers with AWS.

Watch Webinar →

Pulse

Fighting Fraud with TSB’s Head of Fraud, Ashley Hart

June 3, 2020 @ 2:00 PM-2:30 PM BST

Ashley Hart & Sharon Spence

Fraud is pervasive and not unique to one particular industry. Fraudsters go where the money is and adapt their MO’s accordingly. This equates to huge financial losses for businesses and their customers. Join our webinar with Ashley Hart - Head of Fraud at TSB, to hear why Fraud Detection and Fraud Prevention plays a vital part in protecting today’s society.

Watch Webinar →

Pulse

Verizon & Pindrop: Better Together

May 28, 2020 @ 1:00 PM-1:30 PM EST

Dave Albers, Solutions Engineer at Pindrop & Tony Lutz, Customer Experience Advisor at Verizon

This webinar will examine the ways in which Verizon and Pindrop are working together to create solutions that provide tremendous benefits to their customers. We will look at the integration of Pindrop into the Verizon IPCC platform and how this allows for rapid deployment of Pindrop’s technologies for Verizon’s contact center customers.

Watch Webinar →

Pulse

Using Voice to Defeat Cross-Channel Challenges

May 21, 2020 @ 1:00 PM-1:30 PM EST

Jay Hart and Craig Currim

Join Pindrop and Transmit Security for a look into how partnering voice channel security and authentication solutions for the contact center can effectively help companies defeat common challenges across various physical and digital channels.

Watch Webinar →

Pulse

Authentication 102: Securing Authentication

May 19, 2020 @ 1:00 PM-1:30 PM EST

Jay Hart & Dave Dalebroux

This second installment in our Authentication series will explore key concepts around securing authentication, a deep dive into the topic of fraud versus authentication and examine how they are different, how they complement each other, and how they can be leveraged together to strengthen the contact center.

Watch Webinar →

Pulse

Case Study: Property and Casualty (P&C) Insurance

May 14, 2020 @ 1:00 PM-1:30 PM EST

Darren Baldwin & Kevin O'Brien

Property and Casualty (P&C) Insurance organizations face unique and rapidly evolving fraud risks in their contact centers. Join Darren Baldwin for an in-depth review, including actual customer results, of how Pindrop helps to detect a variety of fraud issues for P&C Insurance organizations in the contact center.

Watch Webinar →

Datasheet

What is Phoneprinting® Technology

Report

2020 Voice Intelligence Report

Case Study

Securing the Call Center in Financial Institutions

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

Pulse Stay Connected, Stay Informed, and Stay Ahead

Our solutions keep call centers safe