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Featured

Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

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Video: Alexa, Steal that mans Bitcoin!

See Pindrop's Identity Platform for IOT in action.

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Featured

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

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Datasheet

What is Phoneprinting® Technology

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

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Report

2020 Voice Intelligence Report

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

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Case Study

Securing the Call Center in Financial Institutions

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Company Overview

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

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October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree
October 3, 2018

The Future Innovators Index 2018
Pulse

Pulse Stay Connected, Stay Informed, and Stay Ahead

Join the conversations in a community of innovation. Pindrop Pulse covers everything from the basics of voice fraud and security to advanced topics and discussions happening in the industry. Take your knowledge to the next level by joining the conversations amongst industry experts.
Featured Pulse

Pulse

Protecting the IVR: A Three-Part Series

July 9, 2020 @ 1:00 PM-1:30 PM EST

Jay Hart & Dave Dalebroux

Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise. This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.

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Pulse

Call Center Caller Authentication: Everything You Need to Know in 2020

June 17, 2020

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts to massive swaths of the workforce staying home have created new challenges in security, workforce optimization, and consumer behavior.

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Pulse

Journey of a Fraudster

March 16, 2020

The journey of a fraudster will always gravitate toward the path of least resistance. In the context of fraud, the easiest way to do this is through the contact center, as they provide an easy opportunity to set up an individual or organizational fraud. Follow us as we discover how a fraudster navigates.

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Pulse

Authentication 101: Authentication Basics

Jay Hart & Dave Dalebroux

Authentication 101: Authentication Basics is part one in a three-part series on authentication in the contact center. In this first session, we will explore a few key concepts around authentication: what authentication is, what it means to identify and verify someone, and the basics of multi-factor authentication. We will discuss the pros and cons of the different authentication factors that are recognized in the industry and take a look at the various tools and technologies that are being used for authentication today.

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Live On-Demand

Pulse

Protecting the IVR: A Three-Part Series

July 9, 2020 @ 1:00 PM-1:30 PM EST

Jay Hart & Dave Dalebroux

Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise. This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.

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Our solutions keep call centers safe

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