March 11, 2021 @ 1:00 PM -1:30 PM EST
Self-service has been thrust back into the spotlight as the grip of the 2020 pandemic refuses to relent. Allowing customers to effectively self-service can mean allowing additional risk into your organization. Join us on March 11 to hear an in depth analysis of real world IVR data from leading financial services, banking and insurance organizations around the world. Discover how criminals use the IVR to perpetrate scams in different parts of the organization, how its used to complete online fraud, and how fraudsters often utilize self-service for identity theft purposes.
March 18, 2021 @ 1:00 PM-1:30 PM EST
Join us on March 18 as Steve Furlong, Director of Fraud Management at FNBO and Pindrop's Regional Sales Director, Skip Lindgren, discuss security, fraud, and authentication strategies.
May 1, 2021
Discover the latest technology breakthrough being used to fight fraud and protect customer accounts. See how graph analytics help provide a more complete view of fraud.
May 2, 2021
Read how a beloved and trusted local credit union, who provides products and services to their extended Kansas City family, partnered with Pindrop to overcome security challenges and helped provide a better experience to CommunityAmerica members.
May 3, 2021
Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.” Enterprises are unknowingly exposing their customers’ data and creating a very attractive tool for fraudsters. Opus will recommend example approaches to mitigate these issues, and what it takes to stop fraudsters attacks across multiple channels.
May 4, 2021
Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution’s technology investment plans to combat such fraud. You will learn how FI's protect contact centers, where investments in IVR monitoring are going over the next years and the top business case drivers for fraud technology investments.
May 5, 2021
Security risks are significantly materializing as a result of the pandemic. Tools designed to aid customers can be used to perpetrate fraud across the organization. The study, ‘Reducing Fraud Through Advanced IVR Capabilities’, explores the readiness of enterprises to handle fraud risks (particularly in the IVR) and recommended strategies. This study will explore how some financial institutions are dealing with Pandemic, their contact center challenges, and how fraud is presenting itself as a business shift day to day operations.