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Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

Why Identity and Security is Key to Successful (aka Cost Reducing) Digital Transformations 

Featuring Forrester


December 15, 2021 @ 11:00 am - 12:00 pm EST
Mark Horne, CMO, Pindrop and Oliwia Berdak, VP, Research Director, Forrester

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Pulse | Blog

Deepfake Audio Detection in the Call Center


December 1, 2021

Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone channel.

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Pulse | Report

The Case for Better Self-Service: Improving Customer Workflows and Preventing Fraud Around the IVR


As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?

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Pulse | Webinar

Why Identity and Security is Key to Successful (aka Cost Reducing) Digital Transformations 

Featuring Forrester


December 15, 2021 @ 11:00 am - 12:00 pm EST
Mark Horne, CMO, Pindrop and Oliwia Berdak, VP, Research Director, Forrester

Register
Pulse | Webinar

The Case for Better Self-Service:

Improving Customer Workflows and Preventing Fraud Around the IVR


November 4, 2021 @ 1:00 pm - 1:30 pm EST

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Pulse | Webinar

STIR/SHAKEN: How To Maximize The Value For Your Contact Center


September 23, 2021 @ 1:00 pm - 1:30 pm EST
Tim Prugar (Next Caller, a Pindrop Company)

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Pulse | Webinar

KBAs - Helpful Yet Compromised

5 Insights in 15 Minutes


August 19, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Authentication 103: Optimizing Authentication

Part 3 of 3


August 5, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Authentication 102: Securing Authentication

Part 2 of 3


July 29, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Authentication 101: The Basics of Call Center Authentication

Part 1 of 3


July 22, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Supercharging the IVR to Win Customers for Small to Medium-Sized Banks

5 Insights in 15 Minutes


June 24, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller, a Pindrop Company)

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Pulse | Webinar

AI Playbook for Financial Leaders

5 insights in 15 minutes


June 10, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Contact Center Authentication: A Mystery Shopper’s Authentication Journey

Pindrop Featuring Aite Group


May 27, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite Group)

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Pulse | Webinar

Measuring Account Risk: A New Dimension in Fighting Fraud


May 20, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

The Battle for the IVR: Insights from the 2021 Voice Intelligence and Security Report

5 Insights in 15 Minutes


May 13, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pulse | Webinar

Anatomy of an IVR Fraud Attack & Lessons Learned


May 6, 2021 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan

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Pulse | Webinar

Part 3: Authentication 101 - Passport by Pindrop

Part 3 of 3


April 15, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta

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Pulse | Webinar

Part 2: Authentication 101 - VeriCall by Next Caller, a Pindrop Company

Part 2 of 2


April 8, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller)

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Pulse | Webinar

Part 1: The Power of Customer Authentication

Part 1 of 3


April 1, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Sam Espinosa (Next Caller)

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Pulse | Webinar

Pindrop & FNBO Fireside Chat: Helping Secure "the great big small bank"


March 18, 2021 @ 1:00 pm - 1:30 pm EST
Skip Lindgren & Steve Furlong (FNBO)

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Pulse | Webinar

Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic


March 11, 2021 @ 1:00 pm - 1:30 pm EST
Mark Roberts

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Pulse | Webinar

Effective Fraud Prevention - It Takes a Village


February 25, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pulse | Webinar

Pindrop Protect & Passport: Discover the Power of Multifactor Authentication


February 11, 2021 @ 1:00 pm - 1:30 pm EST
Scott Engels

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Pulse | Webinar

Exploring the Changing Contact Center Security Landscape

Pindrop Featuring Gartner


February 4, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Jonathan Care (Gartner)

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Pulse | Webinar

Protecting the IVR: Optimizing IVR Systems in the Contact Center

Part 3 of 3


January 21, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Protecting the IVR: Stopping IVR Fraud in the Contact Center

Part 2 of 3


January 14, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Protecting the IVR: What is IVR Fraud in the Contact Center?

Part 1 of 3


January 7, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart

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Pulse | Webinar

Verizon & Pindrop: Better Together


December 17, 2020 @ 1:00 pm - 1:30 pm EST
Dave Albers & Tony Lutz (Verizon)

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Pulse | Webinar

Stopping Fraud at the IVR: Applications for Cross-Channel Defense and a More Secure Contact Center

Analyst Report Series Featuring Opus Research


December 10, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Dan Miller (Opus)

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Pulse | Webinar

Beat the Bad Guys: Contact Center Security Solutions for Fraud Detection For 2021 & Beyond

Analyst Report Series Featuring Aite Group


December 3, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite)

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Pulse | Webinar

Client Testimonial: A Journey to Detect Fraud and Protect FLOA with Pindrop


November 24, 2020 @ 1:00 pm - 1:30 pm EST
Dominique Ango & Jean-Baptiste Boix (FLAO)

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Pulse | Webinar

Reducing Fraud Through Advanced IVR Capabilities

Analyst Report Series Featuring Forrester


November 19, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Merritt Maxim (Forrester)

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Pulse | Webinar

Technology Explored: Pindrop® Trace Uncovered


November 12, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

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Pulse | Webinar

Fake President Fraud: The Deepfake Threat You Should Prepare For


November 5, 2020 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan

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Pulse | Webinar

The Cost of Fraud in the IVR


October 29, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Brian St. John

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Pulse | Webinar

Launch Recap and Q&A with Pindrop CMO Mark Horne


October 22, 2020 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pulse | Webinar

The Value of Secure Authentication in a Pandemic State

Pindrop Featuring Forrester


October 15, 2020 @ 1:00 pm - 1:30 pm EST
Chris Halaschek & Andras Cser (Forrester)

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Pulse | Webinar

Social Engineering Fraudster Tactics Threatening Contact Centers


October 8, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Basics of Phone Number Spoofing and Robocalling

Part 2 of 2


October 1, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

STIR/SHAKEN and the Contact Center

Part 1 of 2


September 24, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Journey of a Fraudster


September 17, 2020 @ 1:00 pm - 1:30 pm EST
Nikolay Gaubitch & David Looney

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Pulse | Webinar

Phoneprinting™ Technology - A Primer on Pindrop Technology


September 10, 2020 @ 1:00 pm - 1:30 pm EST
Sarosh Shahbuddin

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Pulse | Webinar

AI Takeover: How Smart Leaders Use AI to (Safely) Conquer the World


August 27, 2020 @ 1:00 pm - 1:30 pm EST
Tom Taulli & Matt Garland

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Pulse | Webinar

AI Predicting Fraud 60 Days before ATO - Pindrop Protect 101


August 20, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

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Pulse | Webinar

Case Study Results: P&C Insurance Detecting Fraud Rings in The Call Center


August 13, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin

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Pulse | Webinar

Fraud in the IVR: Discover, Monitor & Protect


August 6, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Shawn Hall

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Pulse | Webinar

Pindrop Passport Authentication, From Research to Operationalization


June 30, 2020 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Jay Hart

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Pulse | Webinar

Breakout Leadership in A Cautious New World

Leadership Insights with John Chambers


June 24, 2020 @ 1:00 pm - 2:00 pm EST
John Chambers & Vijay Balasubramaniyan

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Pulse | Webinar

Contact Center Insights: First 60 Days of the Pandemic


June 10, 2020 @ 1:00 pm - 1:30 pm EST
Shawn Hall

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Pulse | Webinar

Creating An Instant Contact Center with Amazon


June 4, 2020 @ 1:00 pm - 1:30 pm EST
Anurag Juneja

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Pulse | Webinar

Fighting Fraud in 2020 with TSB's Head of Fraud, Ashley Hart


June 3, 2020 @ 2:00 pm - 2:30 pm BST
Sharon Spence & Ashley Hart (TSB)

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Pulse | Webinar

Using Voice to Defeat Cross-Channel Challenges


May 21, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Craig Currim (Transmit Security)

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Pulse | Webinar

Case Study - P&C Insurance


May 14, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Kevin O'Brien

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Pulse | Webinar

Workforce Optimization in the Call Center


May 7, 2020 @ 1:00 pm - 1:30 pm EST
Tim Mohan

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Pulse | Webinar

2020 Fraud Trends & Predictions


April 23, 2020 @ 1:00 pm - 1:30 pm EST
Brian St. John & Jay Hart

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