Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Video

“Account Risk” - Another Dimension to Fraud Detection Intelligence


Using account risk, Pindrop can provide intelligence on which customer accounts fraudsters are targeting. Pindrop provides a score based on likelihood of fraudulent activity signaling a fraudster's intent to attack in some cases up to 60 days in advance.

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Pulse | Report

The Case for Better Self-Service: Improving Customer Workflows and Preventing Fraud Around the IVR


As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?

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Pulse | Webinar

STIR/SHAKEN: How To Maximize The Value For Your Contact Center


September 23, 2021 @ 1:00 pm - 1:30 pm EST
Tim Prugar (Next Caller, a Pindrop Company)

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Pulse | Report

The Case for Better Self-Service: Improving Customer Workflows and Preventing Fraud Around the IVR


As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?

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Pulse | Report

STIR / SHAKEN for Contact Centers


This report discusses how to plan and prepare for the widespread deployment of STIR/SHAKEN, account for known/unknown integration or performance limitations
and develop a passive, customer-friendly authentication process.

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Pulse | Report

AI for Identity and Security: A Playbook for Financial leaders


In this report we break down the complexity of the AI ecosystem from an authentication and fraud protection perspective.

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Pulse | Report

Supercharging the IVR to Win Customers at Small to Medium-Sized Banks

A Handy Guide for Regional Banks and Credit Unions


This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to deliver a personalized call experience in the IVR without a massive budget, to avoid KBAs and OTPs that frustrate customers, without compromising security, to act quickly to win customers now, and to recognize early returns from your IVR investment

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Pulse | Report

Contact Center Authentication: A Mystery Shopper’s Authentication Journey

Analyst Report by Aite Group


Having the ability to consistently authenticate callers and identify a potential fraudster can enable financial institutions to offer more products and services either through the IVR or through contact center agents

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Pulse | Report

VeriCall Product Data Sheet


Enterprise-grade ANI validation and spoof detection for contact centers

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Pulse | Report

The 2021 Pindrop Voice Intelligence & Security Report


Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.

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Pulse | Report

Next Generation Fraud Prevention


Discover the latest technology breakthrough being used to fight fraud and protect customer accounts.

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Pulse | Report

Stopping Fraud at the IVR, The New Front Door

Analyst Report by Opus Research


Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.”

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Pulse | Report

Beating the Bad Guys: Safe and Secure Transactions in the IVR

Analyst Report by Aite Group


Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution’s technology investment plans to combat such fraud.

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Pulse | Report

Reducing Fraud Through Advanced IVR Capabilities

A Commissioned Study By Forrester


Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.

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Pulse | Report

The 2020 Pindrop Voice Intelligence & Security Report

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