Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Using account risk, Pindrop can provide intelligence on which customer accounts fraudsters are targeting. Pindrop provides a score based on likelihood of fraudulent activity signaling a fraudster's intent to attack in some cases up to 60 days in advance.
As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?Download
September 23, 2021 @ 1:00 pm - 1:30 pm EST
Tim Prugar (Next Caller, a Pindrop Company)
Read how United handled the call volume increase during the pandemic, how United’s agent satisfaction changed with the new customer verification process and how the employee satisfaction translated into customer satisfaction.Download
This case study is based on interviews with executives responsible for contact center customer service and fraud prevention in two top 20 U.S. banks (based on asset size) concerning the challenges they faced and the needs that led them to look for a new technology solution. Learn how VeriCall®️Technology helped to reduce fraud, improve the customer experience, and reduce operational costs.Download
This case study is based on interviews with executives responsible for contact center customer service and fraud prevention in two Fortune 250 telecommunications firms concerning the challenges they faced and the needs that led them to look for a new technology solution. Learn how VeriCall®️ Technology helped to reduce fraud, improve the customer experience, and reduce operational costs.Download
Since December 2019, the Company realized through Enhanced Authentication $1.2 million in operational cost savings -- more than double the initial goalDownload
Our client did not even think that they had a problem with account takeovers until they started their journey with Pindrop to provide excellent customer experience while keeping fraudsters out of the door.Download
Read how a beloved and trusted local credit union, who provides products and services to their extended Kansas City family, partnered with Pindrop to overcome security challenges and helped provide a better experience to CommunityAmerica members.Download