Pindrop® Pulse: Stay Connected, Stay Informed, and Stay Ahead VIEW NOW →

Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

STIR/SHAKEN: How To Maximize The Value For Your Contact Center


September 23, 2021 @ 1:00 pm - 1:30 pm EST
Tim Prugar (Next Caller, a Pindrop Company)

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Pulse | Case Study

"The Bank that Service Built" Proves that Happy Employees are the Key to Happy Customers


Read how United handled the call volume increase during the pandemic, how United’s agent satisfaction changed with the new customer verification process and how the employee satisfaction translated into customer satisfaction.

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Pulse | Blog

Things You Can Do To Improve Your Contact Center's CX


August 24, 2021

A call center generally deals with thousands of callers on any given day, so adding a personalized touch in every call might at first seem like a daunting task. But, it is crucial to avoid the discouraging sound of indifference in an automated menu or in an agent’s voice.

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Pulse | Blog

Things You Can Do To Improve Your Contact Center's CX


August 24, 2021

A call center generally deals with thousands of callers on any given day, so adding a personalized touch in every call might at first seem like a daunting task. But, it is crucial to avoid the discouraging sound of indifference in an automated menu or in an agent’s voice.

Read Here
Pulse | Blog

The Caller Authentication Guide for 2021 and Beyond


July 1, 2021

Applying the right caller authentication practices will improve your customers’ experience, increase your performance in customer experience metrics and give a boost to your brand’s power and the overall loyalty around it.

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Pulse | Blog

The Contact Center's Guide to Account Risk


August 9, 2021

Taking an account centric approach takes the fight against fraud to another “front”. Account risk allows you to see which accounts are at risk, building on the knowledge of fraudsters using the phone channel to extract information and take over accounts.

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Pulse | Blog

How to Make KBA's Work for Your Contact Center


August 17, 2021

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Pulse | Blog

Knowledge-Based Authentication (KBA) is on the Outs, But Remain Useful


August 1, 2021

It may be premature to fully cancel KBA but necessary to recognize that KBA’s role has been relegated from the featured authentication tool to a complementary method.

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Pulse | Blog

Colonel Mustard in the Contact Center, with a Cell Phone!


July 1, 2021

Pindrop now adds another dimension to fraud detection intelligence and can provide not only a risk score on inbound calls in real time with call risk but also a score on accounts that show signs of risks, not just from the contact center, but can incorporate intelligence from around the organization to provide another vector of fraud detection intelligence.

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Pulse | Blog

Account Risk Adds a New Dimension to Fight Fraud


July 1, 2021

Pindrop Protect can help monitor accounts to provide intelligence on the “who” or which account is at-risk from fraudster attack. This second vector analyzes which accounts fraudsters are targeting and provide a score based on likelihood of fraudulent activity we call account risk.

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Pulse | Blog

Knowledge Does Not Equal Security


July 1, 2021

It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year aren’t helping. Pindrop’s data shows that fraudsters tend to pass such questions with success more than half of the time whereas the true person forgets the correct answers one-third of the time.

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Pulse | Blog

#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers


June 1, 2021

Getting rid of KBAs, attacking your metrics and empowering your customers are the most recommended tactics.

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Pulse | Blog

How to: Optimize Enrollment for Enhanced Authentication Right Now


June 1, 2021

Leveraging ANI as a factor in the ID claim, leveraging a unique identifier, avoiding clunky active enrollment, keeping things simple with API integration whenever possible and engaging experts are key actions to take.

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Pulse | Blog

Fraudsters are Exploiting Cash Sharing Apps


May 26, 2021

Fraudsters are now exploiting the past trustworthiness of the phone channel to their advantage. They are using it as an entry point for compromising online services by requesting password resets for accounts over the phone to undermine web authentication.

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Pulse | Blog

Microsoft's Acquisition of Nuance - Implications for the Voice Authentication and Security Industry


May 13, 2021

Gartner forecasts that “The IoT endpoint market is forecast to grow 15.6% from 2019 through 2024 and reach 8.6 billion units in 2024”. On the enterprise side, Gartner predicts that “By 2023, over 75% of enterprise applications will have conversational AI, with 20% being embedded into applications, up from less than 5% today”.

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Pulse | Blog

Why OTPs Ceased Catching Those OTP (On the Prowl)


April 21, 2021

Read this blog to discover the key reasons why OTPs may no longer provide the best security and why it is important to have an authentication technology based on credentials and risk criteria extracted from a call.

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Pulse | Blog

Facebook Breach Means More Munitions for Fraudsters ATO Attempts


April 9, 2021

The leaked data initially functioned as a database for hackers to query users’ facebook accounts and matching telephone numbers. The information tied to a phone number is exactly the information needed by fraudsters to begin to social engineer contact center agents and take over customer accounts.

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Pulse | Blog

The Law of Unintended Consequences


March 10, 2021

Unintended consequences is a popular topic when it comes to security. In many ways, security involves the study of unintended consequences, as we monitor and measure how effective those controls remain through tests of intended and unintended real-world consequences.

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Pulse | Blog

Partnership Announcement - Tivo & Pindrop


January 26, 2021

Pindrop has partnered with TiVo to deliver a more streamlined and frictionless content discovery experience for consumers, unlocked through voice AI.

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Pulse | Blog

Pindrop Picks Up Another Cybersecurity Award


January 18, 2021

Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine.

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Pulse | Blog

Introducing Pindrop Trace: Fraud Detection Using Graph Analytics and Link Analysis for Contact Centers


November 19, 2020

Account risk scoring enables identification of the most complicated fraud scams, and predicting cross-channel fraud up to 60 days before it takes place.

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Pulse | Blog

Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices


November 12, 2020

Pindrop is turning the tables on fraudsters by creating a playbook to stop them.

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Pulse | Blog

Pindrop Loves Voice: But We Don't Need it to Stop Fraud


September 17, 2020

Your fraud solution cannot rely solely on voice.

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Pulse | Blog

The Psychology of Fraud: I Want to Believe


August 4, 2020

Even people who know how scams work still fall for it. Why? Because we are human.

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Pulse | Blog

How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center


August 3, 2020

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk.

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Pulse | Blog

Contact Centre Anti Fraud Advantages Shine in International Fraud & Privacy Report


July 24, 2020

The report provides a high-level overview of fraud activity targeted at contact centres, briefly exploring the ways criminals are exploiting the coronavirus pandemic to commit phone fraud.

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Pulse | Blog

Intro to Vishing: How Consumer-Focused Attacks Are Costing You Money and What You Can Do About It


July 20, 2020

Since about 75% of fraud complaints to the FTC involve contact with consumers by phone, when you think of vishing – you think of consumers receiving calls. But phishing activities are also occurring via the phone channel, inside your contact center.

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Pulse | Blog

Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond


July 16, 2020

The replacement of face-to-face customer service with alternate means of customer interaction has driven many, both genuine customers and fraudsters to the phone channel. Now, the contactless economy demands accessibility and multi-channel touches. Yet 60% of fraud in the phone channel touches an IVR.

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Pulse | Blog

Protecting the IVR


July 13, 2020

Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint.

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Pulse | Blog

Financial Costs of Fraud & 3 Chances to Take Some of it Back


July 9, 2020

The sooner you can identify the signs of an attack, the sooner you can block account takeover attempts.

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Pulse | Blog

4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce


July 8, 2020

The new normal for bank contact centers is a significant increase in call volume, which makes decreasing handle times more crucial than ever. So how can you make sure that your contact center’s workforce is optimized?

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Pulse | Blog

How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center


June 23, 2020

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Pulse | Blog

Is Your Contact Center Biased


June 10, 2020

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Pulse | Blog

Research: The Post Covid-19 Normal Will Mean More Voice and Less Screen


May 22, 2020

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Pulse | Blog

Defeating Fraud - A Collection of Tools, Research, and Other Resources Built for Contact Center Defense


May 19, 2020

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Pulse | Blog

How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future


May 14, 2020

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Pulse | Blog

The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity


May 13, 2020

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Pulse | Blog

Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus


May 7, 2020

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Pulse | Blog

Tap to Cloud: The Power of Pindrop at Any Stage of Your Cloud Journey


May 4, 2020

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Pulse | Blog

Pindrop Pulse Flash Report: Five Insights of Covid-19 in the Contact Center


April 30, 2020

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Pulse | Blog

The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges


April 28, 2020

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Pulse | Blog

Multifactor Authentication is Imperative


April 27, 2020

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Pulse | Blog

4 Tips for Optimizing Your Remote Workforce


April 22, 2020

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Pulse | Blog

In Case You Missed It: Social Engineering


April 13, 2020

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Pulse | Blog

Covid-19: Make Sure You're Protected From Opportunistic Fraudsters


April 8, 2020

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Pulse | Blog

Who is Pindrop


March 4, 2020

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Pulse | Blog

2020 Voice Intelligence and Security Report: Fraudsters Increasingly Target the Financial Industry


March 3, 2020

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Pulse | Blog

The 5-Point Customer Experience Health Check for Contact Centers


February 12, 2020

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Pulse | Blog

Machine Learning Beats Humans in Spotting Synthetic Voices


February 11, 2020

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Pulse | Blog

Excellent Customer Experience | The Gift We Are All Looking For On Valentine's Day


February 11, 2020

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Pulse | Blog

Pindrop for Amazon Connect | A Balancing Act


January 17, 2020

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Pulse | Blog

The Importance of Customer Experience Within the Growing Conversational Economy


January 17, 2020

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Pulse | Blog

Answering Your Questions About the Conversational Economy


January 17, 2020

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