Pindrop® Pulse: Stay Connected, Stay Informed, and Stay Ahead VIEW NOW →

Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Report

Supercharging the IVR to Win Customers at Regional Banks and Credit Unions

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Pulse | Case Study

“THE GREAT BIG SMALL BANK” Saves 2.5 Million Minutes in Handle Time and Cuts ATO Losses by Account in Half

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Pulse | Webinar

Supercharging the IVR to Win Customers for Small to Medium-Sized Banks

June 24, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller, a Pindrop Company)

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Pulse | Webinar

AI Playbook for Financial Leaders: 5 insights in 15 minutes

June 10, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Report

AI for Identity and Security: A Playbook for financial leaders

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Pulse | Report

Contact Center Authentication: A Mystery Shopper’s Authentication Journey

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Pulse | EBook

VeriCall Product Data Sheet

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Pulse | Webinar

Contact Center Authentication: A Mystery Shopper’s Authentication Journey

May 27, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite Group)

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Pulse | Blog

FRAUDSTERS ARE EXPLOITING CASH SHARING APPS

May 26, 2021

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Pulse | Webinar

Measuring Account Risk: A New Dimension in Fighting Fraud

May 20, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Blog

MICROSOFT’S ACQUISITION OF NUANCE – IMPLICATIONS FOR THE VOICE AUTHENTICATION AND SECURITY INDUSTRY

May 13, 2021

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Pulse | Connect

Pindrop at RSA Conference 2021

May 18, 2021 @ EST

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Pulse | Webinar

The Battle for the IVR: Top 5 Insights from the 2021 Voice Intelligence and Security Report

May 13, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pulse | Blog

WHY OTPS CEASED CATCHING THOSE OTP (ON THE PROWL)

April 21, 2021

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Pulse | Webinar

Anatomy of an IVR Fraud Attack & Lessons Learned

May 6, 2021 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan

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Pulse | Connect

Measuring Risk and Fraud in the IVR

Virtual Roundtable

April 29, 2021 @ 12:30 pm - 2:00 pm EST
Vijay Balasubramaniyan & Shawn Hall

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Pulse | Blog

FACEBOOK BREACH MEANS MORE MUNITIONS FOR FRAUDSTER ATO ATTEMPTS

April 9, 2021

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Pulse | Webinar

Part 3: Authentication 101 - Passport by Pindrop

April 15, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta

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Pulse | Webinar

Part 2: Authentication 101 - VeriCall by Next Caller, a Pindrop Company

April 8, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller)

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Pulse | Webinar

Part 1: The Power of Customer Authentication

April 1, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Sam Espinosa (Next Caller)

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Pulse | Blog

The Law of Unintended Consequences

March 10, 2021

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Pulse | Report

The 2021 Pindrop Voice Intelligence & Security Report

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Pulse | Webinar

Pindrop & FNBO Fireside Chat: Helping Secure "the great big small bank"

March 18, 2021 @ 1:00 pm - 1:30 pm EST
Skip Lindgren & Steve Furlong (FNBO)

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Pulse | Webinar

Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic

March 11, 2021 @ 1:00 pm - 1:30 pm EST
Mark Roberts

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Pulse | Case Study

CommunityAmerica Case Study

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Pulse | Webinar

Effective Fraud Prevention - It Takes a Village

February 25, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pulse | Webinar

Pindrop Protect & Passport: Discover the Power of Multifactor Authentication

February 11, 2021 @ 1:00 pm - 1:30 pm EST
Scott Engels

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Pulse | Webinar

Pindrop Featuring Gartner: Exploring The Changing Contact Center Security Landscape

February 4, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Jonathan Care (Gartner)

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Pulse | EBook

Next Generation Fraud Prevention

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Pulse | Blog

Partnership Announcement - Tivo & Pindrop

January 26, 2021

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Pulse | Webinar

Protecting the IVR: Optimizing IVR Systems in The Contact Center - Part 3 of 3

January 21, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Protecting the IVR: Stopping IVR Fraud in The Contact Center - Part 2 of 3

January 14, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Protecting the IVR: What is IVR Fraud In The Contact Center? - Part 1 of 3

January 7, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart

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Pulse | Blog

Pindrop Picks Up Another Cybersecurity Award

January 18, 2021

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Pulse | Webinar

Verizon & Pindrop: Better Together

December 17, 2020 @ 1:00 pm - 1:30 pm EST
Dave Albers & Tony Lutz (Verizon)

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Pulse | Webinar

Stopping Fraud at the IVR: Applications for cross-channel defense and a more secure contact center - Analyst Report Series: Featuring Opus Research

December 10, 2020 @ 1:00 pm - 2:00 pm EST
Marke Horne & Dan Miller (Opus)

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Pulse | Report

Stopping Fraud at the IVR, The New Front Door

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Pulse | Webinar

Beat the Bad Guys: Contact Center Security Solutions for Fraud Detection For 2021 and Beyond - Analyst Report Series: Featuring Aite

December 3, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite)

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Pulse | Webinar

Client Testimonial: A Journey to Detect Fraud and Protect FLOA with Pindrop

November 24, 2020 @ 1:00 pm - 1:30 pm EST
Dominique Ango & Jean-Baptiste Boix (FLAO)

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Pulse | Report

Beating the Bad Guys: Safe and Secure Transactions in the IVR

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Pulse | Webinar

Reducing Fraud Through Advanced IVR Capabilities - Analyst Report Series: Featuring Forrester

November 19, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Merritt Maxim (Forrester)

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Pulse | Report

Reducing Fraud Through Advanced IVR Capabilities (A Commissioned Study By Forrester)

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Pulse | Blog

Introducing Pindrop Trace: Fraud Detection Using Graph Analytics and Link Analysis for Contact Centers

November 19, 2020

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Pulse | Webinar

Technology Explored: Pindrop® Trace Uncovered

November 12, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

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Pulse | Blog

Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices

November 12, 2020

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Pulse | Webinar

Fake President Fraud: The Deepfake Threat You Should Prepare For

November 5, 2020 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan

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Pulse | Webinar

The Cost of Fraud in the IVR

October 29, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Brian St. John

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Pulse | Webinar

Launch Recap and Q&A with Pindrop CMO Mark Horne

October 22, 2020 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pulse | Webinar

Pindrop Featuring Forrester: The Value of Secure Authentication in a Pandemic State

October 15, 2020 @ 1:00 pm - 1:30 pm EST
Chris Halaschek & Andras Cser (Forrester)

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Pulse | Webinar

Social Engineering Fraudster Tactics Threatening Contact Centers

October 8, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Basics of Phone Number Spoofing and Robocalling

October 1, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

STIR/SHAKEN and the Contact Center

September 24, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Journey of a Fraudster

September 17, 2020 @ 1:00 pm - 1:30 pm EST
Nikolay Gaubitch & David Looney

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Pulse | Blog

Pindrop Loves Voice: But We Don't Need it to Stop Fraud

September 17, 2020

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Pulse | Webinar

Phoneprinting™ Technology - A Primer on Pindrop Technology

September 10, 2020 @ 1:00 pm - 1:30 pm EST
Sarosh Shahbuddin

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Pulse | Webinar

AI Takeover: How Smart Leaders Use AI to (Safely) Conquer the World

August 27, 2020 @ 1:00 pm - 1:30 pm EST
Tom Taulli & Matt Garland

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Pulse | Webinar

AI Predicting Fraud 60 Days before ATO - Pindrop Protect 101

August 20, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

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Pulse | Webinar

Case Study Results: P&C Insurance Detecting Fraud Rings in The Call Center

August 13, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin

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Pulse | Webinar

Fraud in the IVR: Discover, Monitor & Protect

August 6, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Shawn Hall

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Pulse | Blog

The Psychology of Fraud: I Want to Believe

August 4, 2020

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Pulse | Blog

How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center

August 3, 2020

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Pulse | Blog

Contact Centre Anti Fraud Advantages Shine in International Fraud & Privacy Report

July 24, 2020

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Pulse | Blog

Intro to Vishing: How Consumer-Focused Attacks Are Costing You Money and What You Can Do About It

July 20, 2020

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Pulse | Blog

Contact Center Authentication: Your Guide for 2021

July 16, 2020

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Pulse | Blog

Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond

July 16, 2020

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Pulse | Blog

Protecting the IVR

July 13, 2020

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Pulse | Blog

Financial Costs of Fraud & 3 Chances to Take Some of it Back

July 9, 2020

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Pulse | Blog

4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce

July 8, 2020

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Pulse | Webinar

Pindrop Passport Authentication, From Research to Operationalization

June 30, 2020 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Jay Hart

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Pulse | Webinar

Breakout Leadership in A Cautious New World

June 24, 2020 @ 1:00 pm - 2:00 pm EST
John Chambers & Vijay Balasubramaniyan

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Pulse | Blog

How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center

June 23, 2020

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Pulse | Webinar

Authentication 103: Optimizing Authentication

June 18, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Contact Center Insights: First 60 Days of the Pandemic

June 10, 2020 @ 1:00 pm - 1:30 pm EST
Shawn Hall

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Pulse | Blog

Is Your Contact Center Biased

June 10, 2020

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Pulse | Webinar

Creating An Instant Contact Center with Amazon

June 4, 2020 @ 1:00 pm - 1:30 pm EST
Anurag Juneja

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Pulse | Webinar

Fighting Fraud in 2020 with TSB's Head of Fraud, Ashley Hart

June 3, 2020 @ 2:00 pm - 2:30 pm BST
Sharon Spence & Ashley Hart (TSB)

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Pulse | Blog

Research: The Post Covid-19 Normal Will Mean More Voice and Less Screen

May 22, 2020

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Pulse | Webinar

Using Voice to Defeat Cross-Channel Challenges

May 21, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Craig Currim (Transmit Security)

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Pulse | Blog

Defeating Fraud - A Collection of Tools, Research, and Other Resources Built for Contact Center Defense

May 19, 2020

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Pulse | Webinar

Authentication 102: Securing Authentication

May 19, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Blog

How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future

May 14, 2020

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Pulse | Webinar

Case Study - P&C Insurance

May 14, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Kevin O'Brien

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Pulse | Blog

The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity

May 13, 2020

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Pulse | Blog

#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers

May 11, 2020

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Pulse | Blog

Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus

May 7, 2020

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Pulse | Webinar

Workforce Optimization in the Call Center

May 7, 2020 @ 1:00 pm - 1:30 pm EST
Tim Mohan

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Pulse | Webinar

Authentication 101: Authentication Basics

May 5, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Blog

Tap to Cloud: The Power of Pindrop at Any Stage of Your Cloud Journey

May 4, 2020

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Pulse | Blog

Pindrop Pulse Flash Report: Five Insights of Covid-19 in the Contact Center

April 30, 2020

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Pulse | Blog

The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges

April 28, 2020

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Pulse | Blog

Multifactor Authentication is Imperative

April 27, 2020

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Pulse | Webinar

2020 Fraud Trends & Predictions

April 23, 2020 @ 1:00 pm - 1:30 pm EST
Brian St. John & Jay Hart

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Pulse | Blog

4 Tips for Optimizing Your Remote Workforce

April 22, 2020

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Pulse | Blog

In Case You Missed It: Social Engineering

April 13, 2020

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Pulse | Blog

How to: Optimize Enrollment for Enhanced Authentication Right Now

April 9, 2020

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Pulse | Blog

Covid-19: Make Sure You're Protected From Opportunistic Fraudsters

April 8, 2020

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Pulse | Blog

#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home

March 30, 2020

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Pulse | Blog

Who is Pindrop

March 4, 2020

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Pulse | Blog

2020 Voice Intelligence and Security Report: Fraudsters Increasingly Target the Financial Industry

March 3, 2020

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Pulse | Blog

The 5-Point Customer Experience Health Check for Contact Centers

February 12, 2020

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Pulse | Blog

Machine Learning Beats Humans in Spotting Synthetic Voices

February 11, 2020

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Pulse | Blog

Excellent Customer Experience | The Gift We Are All Looking For On Valentine's Day

February 11, 2020

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Pulse | Blog

Pindrop for Amazon Connect | A Balancing Act

January 17, 2020

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Pulse | Blog

The Importance of Customer Experience Within the Growing Conversational Economy

January 17, 2020

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Pulse | Blog

Answering Your Questions About the Conversational Economy

January 17, 2020

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Pulse | Report

The 2020 Pindrop Voice Intelligence & Security Report

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