Each day brings a new wave of COVID-19 headlines, most of them unsettling. While many are looking forward to the day when they can return to normal life, the reality is one of upheaval: a hastily implemented work from home policy, financial instability and an almost overnight change in consumer behavior.
August 6, 2020 @ 1:00 PM-1:30 PM EST
Darren Baldwin & Shawn Hall
$4 Billion dollars of fraudulent activity is coming through the phone channel, making the phone channel the new vector of choice for professional fraudsters. With recent increases in call volume this threat will only increase. Results from a recent Pindrop case study with a top 5 bank in the US supports these findings and future predictions. Join our presenters as we look at the rise of fraud in the IVR, discuss why IVRs and contact centers are the new vector of choice and how to protect your IVR from leaking data.
August 13, 2020 @ 1:00 PM-1:30 PM EST
Property and Casualty (P&C) insurance organizations face unique and rapidly evolving fraud risks in their contact centers. Fraudsters target these organizations for their wealth of sensitive data. In this week's webinar, explore actual customer results live. Learn how Pindrop helps to detect, prevent, and predict a variety of fraud issues for P&C insurance organizations in the contact center.
August 20, 2020 @ 1:00 PM-1:30 PM EST
Artificial Intelligence is constantly breaking new ground, learn how Pindrop has harnessed AI and ML to predict accounts that are at-risk for account takeover. Pindrop uses risk across the call, IVR transactions, and account risk to paint a clear picture of fraud across your organization. Pindrop Protect is a leading fraud prevention solution, detecting up to 80% of contact center fraud, and providing 30-60 day lead times for ATO.