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Pulse STAY CONNECTED, STAY INFORMED, AND STAY AHEAD

Join the conversations in a community of innovation. Pindrop Pulse covers everything from the basics of voice fraud and security to advanced topics and discussions happening in the industry. Take your knowledge to the next level by joining the conversations amongst industry experts.

Pulse | Blog

FACEBOOK BREACH MEANS MORE MUNITIONS FOR FRAUDSTER ATO ATTEMPTS

April 9, 2021

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Pulse | Webinar

Part 3: Authentication 101 - Passport by Pindrop

April 15, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta

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Pulse | Webinar

Part 2: Authentication 101 - VeriCall by Next Caller, a Pindrop Company

April 8, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller)

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Pulse | Webinar

Part 1: The Power of Customer Authentication

April 1, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Sam Espinosa (Next Caller)

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Pulse | Blog

The Law of Unintended Consequences

March 10, 2021

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Pulse | Report

The 2021 Pindrop Voice Intelligence & Security Report

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Pulse | Webinar

Pindrop & FNBO Fireside Chat: Helping Secure "the great big small bank"

March 18, 2021 @ 1:00 pm - 1:30 pm EST
Skip Lindgren & Steve Furlong (FNBO)

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Pulse | Webinar

Webinar: Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic

March 11, 2021 @ 1:00 pm - 1:30 pm EST
Mark Roberts

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Pulse | Case Study

CommunityAmerica Case Study

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Pulse | Webinar

Effective Fraud Prevention - It Takes a Village

February 25, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pulse | Webinar

Pindrop Protect & Passport: Discover the Power of Multifactor Authentication

February 11, 2021 @ 1:00 pm - 1:30 pm EST
Scott Engels

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Pulse | Webinar

Pindrop Featuring Gartner: Exploring The Changing Contact Center Security Landscape

February 4, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Jonathan Care (Gartner)

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Pulse | EBook

Next Generation Fraud Prevention

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Pulse | Blog

Partnership Announcement - Tivo & Pindrop

January 26, 2021

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Pulse | Webinar

Protecting the IVR: Optimizing IVR Systems in The Contact Center - Part 3 of 3

January 21, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Protecting the IVR: Stopping IVR Fraud in The Contact Center - Part 2 of 3

January 14, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Protecting the IVR: What is IVR Fraud In The Contact Center? - Part 1 of 3

January 7, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart

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Pulse | Blog

Pindrop Picks Up Another Cybersecurity Award

January 18, 2021

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Pulse | Webinar

Verizon & Pindrop: Better Together

December 17, 2020 @ 1:00 pm - 1:30 pm EST
Dave Albers & Tony Lutz (Verizon)

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Pulse | Webinar

Stopping Fraud at the IVR: Applications for cross-channel defense and a more secure contact center - Analyst Report Series: Featuring Opus Research

December 10, 2020 @ 1:00 pm - 2:00 pm EST
Marke Horne & Dan Miller (Opus)

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Pulse | Report

Stopping Fraud at the IVR, The New Front Door

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Pulse | Webinar

Beat the Bad Guys: Contact Center Security Solutions for Fraud Detection For 2021 and Beyond - Analyst Report Series: Featuring Aite

December 3, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite)

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Pulse | Report

Beating the Bad Guys: Safe and Secure Transactions in the IVR

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Pulse | Webinar

Reducing Fraud Through Advanced IVR Capabilities - Analyst Report Series: Featuring Forrester

November 19, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Merritt Maxim (Forrester)

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Pulse | Report

Reducing Fraud Through Advanced IVR Capabilities (A Commissioned Study By Forrester)

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Pulse | Blog

Introducing Pindrop Trace: Fraud Detection Using Graph Analytics and Link Analysis for Contact Centers

November 19, 2020

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Pulse | Webinar

Technology Explored: Pindrop® Trace Uncovered

November 12, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

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Pulse | Blog

Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices

November 12, 2020

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Pulse | Webinar

Fake President Fraud: The Deepfake Threat You Should Prepare For

November 5, 2020 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan

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Pulse | Webinar

The Cost of Fraud in the IVR

October 29, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Brian St. John

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Pulse | Webinar

Launch Recap and Q&A with Pindrop CMO Mark Horne

October 22, 2020 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pulse | Webinar

Pindrop Featuring Forrester: The Value of Secure Authentication in a Pandemic State

October 15, 2020 @ 1:00 pm - 1:30 pm EST
Chris Halaschek & Andras Cser (Forrester)

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Pulse | Webinar

Social Engineering Fraudster Tactics Threatening Contact Centers

October 8, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Basics of Phone Number Spoofing and Robocalling

October 1, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

STIR/SHAKEN and the Contact Center

September 24, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Journey of a Fraudster

September 17, 2020 @ 1:00 pm - 1:30 pm EST
Nikolay Gaubitch & David Looney

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Pulse | Blog

Pindrop Loves Voice: But We Don't Need it to Stop Fraud

September 17, 2020

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Pulse | Webinar

Phoneprinting™ Technology - A Primer on Pindrop Technology

September 10, 2020 @ 1:00 pm - 1:30 pm EST
Sarosh Shahbuddin

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Pulse | Webinar

AI Takeover: How Smart Leaders Use AI to (Safely) Conquer the World

August 27, 2020 @ 1:00 pm - 1:30 pm EST
Tom Taulli & Matt Garland

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Pulse | Webinar

AI Predicting Fraud 60 Days before ATO - Pindrop Protect 101

August 20, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

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Pulse | Webinar

Case Study Results: P&C Insurance Detecting Fraud Rings in The Call Center

August 13, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin

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Pulse | Webinar

Fraud in the IVR: Discover, Monitor & Protect

August 6, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Shawn Hall

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Pulse | Blog

The Psychology of Fraud: I Want to Believe

August 4, 2020

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Pulse | Blog

How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center

August 3, 2020

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Pulse | Blog

Contact Centre Anti Fraud Advantages Shine in International Fraud & Privacy Report

July 24, 2020

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Pulse | Blog

Intro to Vishing: How Consumer-Focused Attacks Are Costing You Money and What You Can Do About It

July 20, 2020

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Pulse | Blog

Contact Center Authentication: Your Guide for 2021

July 16, 2020

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Pulse | Blog

Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond

July 16, 2020

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Pulse | Blog

Protecting the IVR

July 13, 2020

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Pulse | Blog

Financial Costs of Fraud & 3 Chances to Take Some of it Back

July 9, 2020

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Pulse | Blog

4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce

July 8, 2020

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Pulse | Webinar

Pindrop Passport Authentication, From Research to Operationalization

June 30, 2020 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Jay Hart

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Pulse | Webinar

Breakout Leadership in A Cautious New World

June 24, 2020 @ 1:00 pm - 2:00 pm EST
John Chambers & Vijay Balasubramaniyan

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Pulse | Blog

How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center

June 23, 2020

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Pulse | Webinar

Authentication 103: Optimizing Authentication

June 18, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Contact Center Insights: First 60 Days of the Pandemic

June 10, 2020 @ 1:00 pm - 1:30 pm EST
Shawn Hall

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Pulse | Blog

Is Your Contact Center Biased

June 10, 2020

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Pulse | Webinar

Creating An Instant Contact Center with Amazon

June 4, 2020 @ 1:00 pm - 1:30 pm EST
Anurag Juneja

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Pulse | Webinar

Fighting Fraud in 2020 with TSB's Head of Fraud, Ashley Hart

June 3, 2020 @ 2:00 pm - 2:30 pm BST
Sharon Spence & Ashley Hart (TSB)

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Pulse | Blog

Research: The Post Covid-19 Normal Will Mean More Voice and Less Screen

May 22, 2020

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Pulse | Webinar

Using Voice to Defeat Cross-Channel Challenges

May 21, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Craig Currim (Transmit Security)

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Pulse | Blog

Defeating Fraud - A Collection of Tools, Research, and Other Resources Built for Contact Center Defense

May 19, 2020

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Pulse | Webinar

Authentication 102: Securing Authentication

May 19, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Blog

How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future

May 14, 2020

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Pulse | Webinar

Case Study - P&C Insurance

May 14, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Kevin O'Brien

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Pulse | Blog

The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity

May 13, 2020

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Pulse | Blog

#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers

May 11, 2020

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Pulse | Blog

Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus

May 7, 2020

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Pulse | Webinar

Workforce Optimization in the Call Center

May 7, 2020 @ 1:00 pm - 1:30 pm EST
Tim Mohan

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Pulse | Webinar

Authentication 101: Authentication Basics

May 5, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Blog

Tap to Cloud: The Power of Pindrop at Any Stage of Your Cloud Journey

May 4, 2020

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Pulse | Blog

Pindrop Pulse Flash Report: Five Insights of Covid-19 in the Contact Center

April 30, 2020

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Pulse | Blog

The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges

April 28, 2020

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Pulse | Blog

Multifactor Authentication is Imperative

April 27, 2020

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Pulse | Webinar

2020 Fraud Trends & Predictions

April 23, 2020 @ 1:00 pm - 1:30 pm EST
Brian St. John & Jay Hart

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Pulse | Blog

4 Tips for Optimizing Your Remote Workforce

April 22, 2020

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Pulse | Blog

In Case You Missed It: Social Engineering

April 13, 2020

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Pulse | Blog

How to: Optimize Enrollment for Enhanced Authentication Right Now

April 9, 2020

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Pulse | Blog

Covid-19: Make Sure You're Protected From Opportunistic Fraudsters

April 8, 2020

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Pulse | Blog

#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home

March 30, 2020

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Pulse | Blog

Who is Pindrop

March 4, 2020

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Pulse | Blog

2020 Voice Intelligence and Security Report: Fraudsters Increasingly Target the Financial Industry

March 3, 2020

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Pulse | Blog

The 5-Point Customer Experience Health Check for Contact Centers

February 12, 2020

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Pulse | Blog

Machine Learning Beats Humans in Spotting Synthetic Voices

February 11, 2020

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Pulse | Blog

Excellent Customer Experience | The Gift We Are All Looking For On Valentine's Day

February 11, 2020

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Pulse | Blog

Pindrop for Amazon Connect | A Balancing Act

January 17, 2020

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Pulse | Blog

The Importance of Customer Experience Within the Growing Conversational Economy

January 17, 2020

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Pulse | Blog

Answering Your Questions About the Conversational Economy

January 17, 2020

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Pulse | Report

The 2020 Pindrop Voice Intelligence & Security Report

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