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Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Supercharging the IVR to Win Customers at Regional Banks and Credit Unions

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“THE GREAT BIG SMALL BANK” Saves 2.5 Million Minutes in Handle Time and Cuts ATO Losses by Account in Half

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Supercharging the IVR to Win Customers for Small to Medium-Sized Banks

June 24, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller, a Pindrop Company)

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AI Playbook for Financial Leaders: 5 insights in 15 minutes

June 10, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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AI for Identity and Security: A Playbook for financial leaders

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Contact Center Authentication: A Mystery Shopper’s Authentication Journey

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VeriCall Product Data Sheet

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Contact Center Authentication: A Mystery Shopper’s Authentication Journey

May 27, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite Group)

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FRAUDSTERS ARE EXPLOITING CASH SHARING APPS

May 26, 2021

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Measuring Account Risk: A New Dimension in Fighting Fraud

May 20, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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MICROSOFT’S ACQUISITION OF NUANCE – IMPLICATIONS FOR THE VOICE AUTHENTICATION AND SECURITY INDUSTRY

May 13, 2021

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Pindrop at RSA Conference 2021

May 18, 2021 @ EST

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The Battle for the IVR: Top 5 Insights from the 2021 Voice Intelligence and Security Report

May 13, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne

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WHY OTPS CEASED CATCHING THOSE OTP (ON THE PROWL)

April 21, 2021

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Anatomy of an IVR Fraud Attack & Lessons Learned

May 6, 2021 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan

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Measuring Risk and Fraud in the IVR

Virtual Roundtable

April 29, 2021 @ 12:30 pm - 2:00 pm EST
Vijay Balasubramaniyan & Shawn Hall

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FACEBOOK BREACH MEANS MORE MUNITIONS FOR FRAUDSTER ATO ATTEMPTS

April 9, 2021

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Part 3: Authentication 101 - Passport by Pindrop

April 15, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta

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Part 2: Authentication 101 - VeriCall by Next Caller, a Pindrop Company

April 8, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller)

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Part 1: The Power of Customer Authentication

April 1, 2021 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Sam Espinosa (Next Caller)

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The Law of Unintended Consequences

March 10, 2021

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The 2021 Pindrop Voice Intelligence & Security Report

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Pindrop & FNBO Fireside Chat: Helping Secure "the great big small bank"

March 18, 2021 @ 1:00 pm - 1:30 pm EST
Skip Lindgren & Steve Furlong (FNBO)

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Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic

March 11, 2021 @ 1:00 pm - 1:30 pm EST
Mark Roberts

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CommunityAmerica Case Study

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Effective Fraud Prevention - It Takes a Village

February 25, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pindrop Protect & Passport: Discover the Power of Multifactor Authentication

February 11, 2021 @ 1:00 pm - 1:30 pm EST
Scott Engels

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Pindrop Featuring Gartner: Exploring The Changing Contact Center Security Landscape

February 4, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Jonathan Care (Gartner)

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Next Generation Fraud Prevention

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Partnership Announcement - Tivo & Pindrop

January 26, 2021

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Protecting the IVR: Optimizing IVR Systems in The Contact Center - Part 3 of 3

January 21, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Protecting the IVR: Stopping IVR Fraud in The Contact Center - Part 2 of 3

January 14, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Protecting the IVR: What is IVR Fraud In The Contact Center? - Part 1 of 3

January 7, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart

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Pindrop Picks Up Another Cybersecurity Award

January 18, 2021

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Verizon & Pindrop: Better Together

December 17, 2020 @ 1:00 pm - 1:30 pm EST
Dave Albers & Tony Lutz (Verizon)

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Stopping Fraud at the IVR: Applications for cross-channel defense and a more secure contact center - Analyst Report Series: Featuring Opus Research

December 10, 2020 @ 1:00 pm - 2:00 pm EST
Marke Horne & Dan Miller (Opus)

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Stopping Fraud at the IVR, The New Front Door

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Beat the Bad Guys: Contact Center Security Solutions for Fraud Detection For 2021 and Beyond - Analyst Report Series: Featuring Aite

December 3, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite)

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Client Testimonial: A Journey to Detect Fraud and Protect FLOA with Pindrop

November 24, 2020 @ 1:00 pm - 1:30 pm EST
Dominique Ango & Jean-Baptiste Boix (FLAO)

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Beating the Bad Guys: Safe and Secure Transactions in the IVR

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Reducing Fraud Through Advanced IVR Capabilities - Analyst Report Series: Featuring Forrester

November 19, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Merritt Maxim (Forrester)

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Reducing Fraud Through Advanced IVR Capabilities (A Commissioned Study By Forrester)

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Introducing Pindrop Trace: Fraud Detection Using Graph Analytics and Link Analysis for Contact Centers

November 19, 2020

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Technology Explored: Pindrop® Trace Uncovered

November 12, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

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Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices

November 12, 2020

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Fake President Fraud: The Deepfake Threat You Should Prepare For

November 5, 2020 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan

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The Cost of Fraud in the IVR

October 29, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Brian St. John

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Launch Recap and Q&A with Pindrop CMO Mark Horne

October 22, 2020 @ 1:00 pm - 1:30 pm EST
Mark Horne

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Pindrop Featuring Forrester: The Value of Secure Authentication in a Pandemic State

October 15, 2020 @ 1:00 pm - 1:30 pm EST
Chris Halaschek & Andras Cser (Forrester)

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Social Engineering Fraudster Tactics Threatening Contact Centers

October 8, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Basics of Phone Number Spoofing and Robocalling

October 1, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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STIR/SHAKEN and the Contact Center

September 24, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Journey of a Fraudster

September 17, 2020 @ 1:00 pm - 1:30 pm EST
Nikolay Gaubitch & David Looney

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Pindrop Loves Voice: But We Don't Need it to Stop Fraud

September 17, 2020

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Phoneprinting™ Technology - A Primer on Pindrop Technology

September 10, 2020 @ 1:00 pm - 1:30 pm EST
Sarosh Shahbuddin

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AI Takeover: How Smart Leaders Use AI to (Safely) Conquer the World

August 27, 2020 @ 1:00 pm - 1:30 pm EST
Tom Taulli & Matt Garland

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AI Predicting Fraud 60 Days before ATO - Pindrop Protect 101

August 20, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

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Case Study Results: P&C Insurance Detecting Fraud Rings in The Call Center

August 13, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin

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Fraud in the IVR: Discover, Monitor & Protect

August 6, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Shawn Hall

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The Psychology of Fraud: I Want to Believe

August 4, 2020

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How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center

August 3, 2020

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Contact Centre Anti Fraud Advantages Shine in International Fraud & Privacy Report

July 24, 2020

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Intro to Vishing: How Consumer-Focused Attacks Are Costing You Money and What You Can Do About It

July 20, 2020

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Contact Center Authentication: Your Guide for 2021

July 16, 2020

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Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond

July 16, 2020

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Protecting the IVR

July 13, 2020

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Financial Costs of Fraud & 3 Chances to Take Some of it Back

July 9, 2020

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4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce

July 8, 2020

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Pindrop Passport Authentication, From Research to Operationalization

June 30, 2020 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Jay Hart

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Breakout Leadership in A Cautious New World

June 24, 2020 @ 1:00 pm - 2:00 pm EST
John Chambers & Vijay Balasubramaniyan

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How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center

June 23, 2020

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Authentication 103: Optimizing Authentication

June 18, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Contact Center Insights: First 60 Days of the Pandemic

June 10, 2020 @ 1:00 pm - 1:30 pm EST
Shawn Hall

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Is Your Contact Center Biased

June 10, 2020

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Creating An Instant Contact Center with Amazon

June 4, 2020 @ 1:00 pm - 1:30 pm EST
Anurag Juneja

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Fighting Fraud in 2020 with TSB's Head of Fraud, Ashley Hart

June 3, 2020 @ 2:00 pm - 2:30 pm BST
Sharon Spence & Ashley Hart (TSB)

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Research: The Post Covid-19 Normal Will Mean More Voice and Less Screen

May 22, 2020

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Using Voice to Defeat Cross-Channel Challenges

May 21, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Craig Currim (Transmit Security)

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Defeating Fraud - A Collection of Tools, Research, and Other Resources Built for Contact Center Defense

May 19, 2020

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Authentication 102: Securing Authentication

May 19, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future

May 14, 2020

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Case Study - P&C Insurance

May 14, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Kevin O'Brien

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The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity

May 13, 2020

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#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers

May 11, 2020

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Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus

May 7, 2020

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Workforce Optimization in the Call Center

May 7, 2020 @ 1:00 pm - 1:30 pm EST
Tim Mohan

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Authentication 101: Authentication Basics

May 5, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Tap to Cloud: The Power of Pindrop at Any Stage of Your Cloud Journey

May 4, 2020

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Pindrop Pulse Flash Report: Five Insights of Covid-19 in the Contact Center

April 30, 2020

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The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges

April 28, 2020

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Multifactor Authentication is Imperative

April 27, 2020

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2020 Fraud Trends & Predictions

April 23, 2020 @ 1:00 pm - 1:30 pm EST
Brian St. John & Jay Hart

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4 Tips for Optimizing Your Remote Workforce

April 22, 2020

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In Case You Missed It: Social Engineering

April 13, 2020

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How to: Optimize Enrollment for Enhanced Authentication Right Now

April 9, 2020

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Covid-19: Make Sure You're Protected From Opportunistic Fraudsters

April 8, 2020

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#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home

March 30, 2020

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Who is Pindrop

March 4, 2020

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2020 Voice Intelligence and Security Report: Fraudsters Increasingly Target the Financial Industry

March 3, 2020

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The 5-Point Customer Experience Health Check for Contact Centers

February 12, 2020

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Machine Learning Beats Humans in Spotting Synthetic Voices

February 11, 2020

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Excellent Customer Experience | The Gift We Are All Looking For On Valentine's Day

February 11, 2020

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Pindrop for Amazon Connect | A Balancing Act

January 17, 2020

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The Importance of Customer Experience Within the Growing Conversational Economy

January 17, 2020

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Answering Your Questions About the Conversational Economy

January 17, 2020

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The 2020 Pindrop Voice Intelligence & Security Report

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