March 30, 2020
#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home
The world is dealing with a “hundred-year” event, caused by…
April 8, 2020 @ 1pm-2pm EST
Russ Anderson, Sarosh Shahbuddin
Fraudsters are getting smarter with rapidly evolving and innovative attacks on digital and call center transactions. In doing so they have helped to push the evolution of authentication capabilities. This highlights the need for better ways to distinguish real consumers from fraudsters. Initially, enhanced authentication was mainly considered a fraud prevention play, however, smart companies have now realized that enhanced authentication can enable a better customer experience, allowing for more self-service and a reduction in both transaction costs and processing times.
April 9, 2020 @ 1pm-2pm EST
Jay Hart, Sales Engineer
Social engineering is a hot topic in the news today and fraudster tactics are on the rise, do you have the tools to fight back? Join us for our webinar find out the 5 ways professional fraudsters are attacking your contact center and stealing data.
April 16, 2020 @ 1pm-2pm EST
Darren Baldwin, Shawn Hall
Fraud in the IVR: $4 Billion dollars of fraudulent activity is coming through the phone channel. Join our presenters as we look at the rise of fraud in the IVR and discuss why IVRs and contact centers are the new vector of choice for fraudsters
April 23, 2020 @ 1pm-2pm EST
Brian St. John
A perfect storm of rapid virtualization, consumer phishing, and economic downturn could prove devastating to businesses globally, join Brian St. John for a look at what trends we are seeing from some of the worlds largest and well-known companies.
April 30, 2020 @ 1pm-2pm EST
Cloud Contact Center as a Service is the future of customer experience. Join our product lead, Anurag Juneja, as we look at the merits, ease, and future of the cloud based contact centers with AWS.
May 7, 2020 @ 1pm-2pm EST
Workforce Optimization saves money, while loosing great employees costs. What if there was a way to do both? Join us as we discuss the ways Pindrop can help optimize your workforce and reduce churn and cost in your call center.