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Whitepaper

U.S. Whitepaper: Protecting Customer Experience While Controlling Contact Centre Fraud

The world of real-time connectivity has substantially increased fraud in recent years, impacting U.S. enterprises and their customers. While contact center fraud is not new, the increasing emphasis on omnichannel customer service through proactive, assisted, and self service systems all provide new opportunities for fraud, as well as increased customer expectation.

2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.