October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
The world of real-time connectivity has substantially increased fraud in recent years, impacting U.S. enterprises and their customers. While contact center fraud is not new, the increasing emphasis on omnichannel customer service through proactive, assisted, and self service systems all provide new opportunities for fraud, as well as increased customer expectation.
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