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The Weakest Link: Phone Channel Authentication & Anti-Fraud in the Public Sector

Data breaches not only affect financial security and personal privacy, but diminish public trust immensely. Physical and online security gaps are highly monitored in the information security industry through further regulations, technologies, and recommended best practices. However, even though these measures have been taken, fraudsters can still obtain valuable information.

Although online and physical channels may be protected, fraud is a cross-channel problem. Each channel feeds into one another, and it begins with the call center. The phone channel is often overlooked, leaving it to be the weakest link in keeping information secure and the root cause of fraud loss.