October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Data breaches not only affect financial security and personal privacy, but diminish public trust immensely. Physical and online security gaps are highly monitored in the information security industry through further regulations, technologies, and recommended best practices. However, even though these measures have been taken, fraudsters can still obtain valuable information.
Although online and physical channels may be protected, fraud is a cross-channel problem. Each channel feeds into one another, and it begins with the call center. The phone channel is often overlooked, leaving it to be the weakest link in keeping information secure and the root cause of fraud loss.