Like any good business, you want to provide a seamless customer experience while doing your best to protect against fraud.
Yet security and service are not always mutually inclusive. Stringent verification measures can create a complicated user journey, while asking additional security questions might help fraudsters to hone their approach.
Our whitepaper explores this dilemma. It looks at the needs of both sides, the challenges that lay ahead, and which solutions can help protect contact centres and their customers in times of evolving threats.
Learn more and download the report today.