October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
With the GDPR coming into effect on 25th May 2018, contact centres will soon be responsible for the proper protection and management of customer data.
For many businesses, this means that there is an urgent need to address any vulnerabilities that exist in their communication channels – some which they may not even be aware exist.
This whitepaper will explore why contact centres are particularly susceptible to personal data breaches, and what organisations can do to close the gaps.
Key areas of discussion include: