January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
The GDPR is fast approaching and promises to have a significant impact on the future of the contact center, with new regulations around the handling of the personal data of E.U. individuals.
As a result, contact centre leaders will need to make significant changes to their operations to improve standards around privacy and data protection – focusing on everything from skills upgrades to new policies, workflows and roles.
But what does that actually mean in practice? Martin Hill-Wilson, an expert on GDPR and customer service, explores the key points in the GDPR and what organisations should be concentrating on between now and 25th May 2018.
This whitepaper, “GDRP: How it Changes your Contact Centre”, covers: