GDPR – How It Changes Your Call Center

The General Data Protection Regulation (GDPR) changes the way organizations and their customers engage. Set in place to improve the standards around privacy and data protection, the GDPR will become part of the daily workload to increase security. The role played by the contact centre in meeting GDPR requirements will have to be part of a coordinated organization response.

2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.