October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
The General Data Protection Regulation (GDPR) changes the way organizations and their customers engage. Set in place to improve the standards around privacy and data protection, the GDPR will become part of the daily workload to increase security. The role played by the contact centre in meeting GDPR requirements will have to be part of a coordinated organization response.
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