March 30, 2020
#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home
The world is dealing with a “hundred-year” event, caused by…
What are you doing to improve customer service and cut down on costly inefficiencies in your call center?
Call centers like yours are striving to reduce call transfer rates, improve speed to answer and queue times, and increase first-call resolution rates. But, as worthy as these efforts are, they don’t address the elephant in the room: authentication.
Knowledge-based authentication (KBA) questions add precious seconds to every call, inconveniencing customers and costing your call center up to $0.02 per second.
With passive, multi-factor authentication that runs in the background of every call, Pindrop can help your organization eliminate time-wasting KBAs and provide your customers with the positive experiences they crave.
Want to learn how you can offer your customers a seamless experience and enhanced security, while reducing costs for your organization? Fill out the form to download your complimentary whitepaper.
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