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Stopping Fraud at the IVR

Is the rise in call volume leading to increased fraud? Discover how a protected IVR leads to decreased fraud.

Opus Research’s latest publication explores how fraudsters are using the IVR as a “rich source of background information.” Enterprises are unknowingly exposing their customers’ data and creating a very attractive tool for fraudsters. Opus will recommend example approaches to mitigate these issues, and what it takes to stop fraudsters attacks across multiple channels.

Download the report to learn more about:

  • 3 of the most common IVR vulnerabilities that fraudsters exploit: Information Mining, Account Surveillance, Password Cracking
  • How fraudsters use multiple channels to perpetrate schemes across the organization
  • Advantages of account-based fraud prevention
  • How leveraging data from an existing system can boost fraud detection rates