October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Retailers’ existing traditional security systems are not robust or secure enough to handle the increasing volume of data filtering across web-enabled processes and devices. Brands operate legacy-based point-of-sale hardware, software and payments terminals — all of which are becoming vulnerability points.
A digitally-influenced retail experience may enable brands to conduct business from a variety of touch points, but it is also putting their enterprises under siege from cyber-criminals. By adopting next-generation security measures, including data loss prevention methods, cloud-based solutions, and call center protection initiatives, retailers are sheltering sensitive digital content, and lessening their exposure to cyber-threats.