January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
On October 1st, a group of leading professionals from the credit card issuing industry gathered at Chicago’s Fairmont hotel to participate in a full day of keynotes, workshops, and technology reviews. The topics covered were around fraud, authentication, customer experience, contact center best practices, even white collar crime and the future of voice commerce. Pindrop, along with Discover, hosted the momentus ICX event dedicated to credit card issuers and retail partners. This document will take a brief look into some of the topics covered during the ICX Card Issuer Summit and outline the major themes discussed throughout the event.