Gartner Report

“Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention”

Pindrop research has shown that contact centers are facing the growing challenge of establishing more secure defenses against aggressive and increasingly sophisticated attacks. According to Gartner’s report, “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention”, “Security and risk management leaders should invest now in fraud prevention technology and strategies to protect their enterprises from increasingly sophisticated attacks.”

Download your complimentary report to gain access to Gartner’s compelling findings and recommendations including:

  • Caller ID Is Dead: Don’t Trust That Number Without Phoneprinting
  • Reading Between the Lines: Passive Biometric Voice Recognition
  • Employ Innovations in KBV
  • Implement Cross-Channel Consumer Behavior Analytics
  • Bringing It All Together: Train Your Staff, but Don’t Make Them the Fraud Police

Source: Gartner. “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention” by Tricia Phillips, Jonathan Care, Published: 2 March 2017.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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