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Infographic

[INFOGRAPHIC] Journey of a Retail Fraudster

Whilst retailers may be noticing online fraud, they cannot always trace it to their digital channels. Fraudsters use social engineering to collect and validate data
through contact centres and take over accounts.

● 75% of retailers want effective yet invisible security
● 135% growth in retail fraud over the last four years
● 1 in 427 calls into a retail contact centre is fraud

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