Ebook

Call Centre Fraudsters Unmasked

Real-Life Fraudsters, The Real Costly Call Centre Challenge

With a global increase in call centre fraud of 113%, it is obvious the sophistication of fraudsters is evolving to surpass security measures and to fit the needs of a common end goal – financial gain. Pindrop® Labs analysed one billion calls in efforts to identify recurring techniques and fraudsters that are wreaking havoc on the call centre.

This ebook examines the techniques of real fraudsters, including social engineering, data dealing, and IVR mining, which are used to manoeuvre around authentication procedures to gain sensitive information.

Take a deeper dive into the minds of fraudsters with audio recordings taken from real fraud calls.

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