January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
$8 Billion is Wasted on Ineffective Security: Don’t Be Fooled
Physical and online channels receive the most attention when it comes to fraud prevention – leaving the phone channel vulnerable to fraudster attacks. The dismissal of the phone channel’s need for security solutions has led to an annual fraud loss of $14 billion.
Legacy and single factor solutions are no longer effective against aggressive fraud rings, social engineering, and other sophisticated techniques fraudsters are utilising. In this ebook, learn how to stand up to the evolving tactics of various fraudsters to secure your call centre.
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