October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
With a global increase in call center fraud of 113%, it is obvious the sophistication of fraudsters is evolving to surpass security measures and to fit the needs of a common end goal – financial gain. Pindrop® Labs analyzed 440 million calls in efforts to identify recurring techniques and fraudsters that are wreaking havoc on the call center.
This ebook examines the techniques of real fraudsters, including social engineering, data dealing, and IVR mining, which are used to maneuver around authentication procedures to gain sensitive information.
Take a deeper dive into the minds of fraudsters with audio recordings taken from real fraud calls.