octobre 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Physical and online channels receive the most attention when it comes to fraud prevention – leaving the phone channel vulnerable to fraudster attacks. The dismissal of the phone channel’s need for security solutions has led to an annual fraud loss of $14 billion.
Legacy and single factor solutions are no longer effective against aggressive fraud rings, social engineering, and other sophisticated techniques fraudsters are utilizing. In this ebook, learn how to stand up to the evolving tactics of various fraudsters to secure your call center.
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