March 30, 2020
#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home
The world is dealing with a “hundred-year” event, caused by…
Physical and online channels receive the most attention when it comes to fraud prevention – leaving the phone channel vulnerable to fraudster attacks. The dismissal of the phone channel’s need for security solutions has led to an annual fraud loss of $14 billion.
Legacy and single factor solutions are no longer effective against aggressive fraud rings, social engineering, and other sophisticated techniques fraudsters are utilizing. In this ebook, learn how to stand up to the evolving tactics of various fraudsters to secure your call center.
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