Datasheet
Pindrop® Protect: Contact Center Fraud Detection
Real-Time fraud protection from Pindrop® Protect providing an omni-channel view of fraud across the entire enterprise.
Pindrop® Protect is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, meta data, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advance, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks.
Reduce Contact Center Fraud Loss
- Reduce 80% of Fraud Calls to the agent
- Prevented $ 1.2 Billion in verified fraud loss since 2012
Intelligent Fraud Analysis
- Built in deep case analysis
- Predict which accounts are at risk
- Safeguard customer accounts
- Realtime account risk updates
Omni-Channel Risk Mitigation
- Track account risk across multiple channels
- Predict which accounts are at risk based on graph analytics using the latest AI across multiple channels
Protect Brand & Reputation
- Avoid Negative press
- Improve the customer call experience
- Improved Security Posture