Case Study

Top 10 U.S. Retail Bank Cuts 55 Seconds Per Call with Pindrop® Passport

One of the largest retail banks in the U.S. sought to improve customer satisfaction in the call center by eliminating time-consuming processes. Limited by a non-speech-enabled IVR, the bank was constrained to outdated authentication options, such as PIN numbers and knowledge-based authentication (KBA) questions. Long enrollment processes and authentication challenges were driving call handle times up, causing significant customer frustration. The bank turned to Pindrop for help.

2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.