Case Study

Shop Direct Partners with Pindrop to Combat Growing Contact Centre Fraud

Shop Direct is the UK’s largest integrated pure-play digital retailer and financial services provider, selling the latest brands, products and trends in fashion, sports, home decor and electronics. In July 2017, the company conducted a Proof of Value with Pindrop to gain visibility into its fraud attacks, and the analysis uncovered that Shop Direct received a significant number of fraudulent calls.

Download the full case study and find out how Pindrop worked with Shop Direct to combat the spike in fraudulent activity.