January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
Shop Direct is the UK’s largest integrated pure-play digital retailer and financial services provider, selling the latest brands, products and trends in fashion, sports, home decor and electronics. In July 2017, the company conducted a Proof of Value with Pindrop to gain visibility into its fraud attacks, and the analysis uncovered that Shop Direct received a significant number of fraudulent calls.
Download the full case study and find out how Pindrop worked with Shop Direct to combat the spike in fraudulent activity.
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