January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
In 2015, a leading U.S. retail bank found that fraud attempts on their call center were at an all time high, and expected to continue growing. With the help of Pindrop, the bank was able to secure their call center, reducing fraud loss, while lowering call center operations costs, improving customer experience, and reducing reputation risk.
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