February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often…
In 2015, a leading U.S. retail bank found that fraud attempts on their call center were at an all time high, and expected to continue growing. With the help of Pindrop, the bank was able to secure their call center, reducing fraud loss, while lowering call center operations costs, improving customer experience, and reducing reputation risk.
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