- Fraud rates are high in retail, with fraudsters stealing 3.6% of all e-commerce revenue in 20222
- The Concession Abuse as a Service (CAaaS) ecosystem includes 2K+ “service providers”3 who are adept at abusing returns
- Fraudsters have specific targets, with detailed returns and abuse profiles for the top 250 merchants3
2 Developing a Framework for Understanding and Measuring E-commerce Losses in Retailing, 2023
3 Research from Arizona State University
Here’s what to expect
Learn more about the organized world of retail fraud and discover ways to prevent losses at your call centers.
Discover the financial impact of retail fraud, its prevalence in contact centers, and the results of better fraud detection at a large retailer.
Better understand Concession Abuse as a Service (CAaaS) and the tactics of the 2,251 “service providers” who are adept at abusing returns.4 Read about their social engineering tactics—and why call centers are particularly vulnerable.
4Research from Arizona State University
With voice, device, and behavior analysis, and real-time risk assessments for each call, our solution resulted in 22% more fraud detected and a 58% lower false positive rate.