White Paper

$23B in losses.1 That’s the impact of retail fraud.

How protected are you? Read the white paper and learn about fraud trends and how Pindrop can help secure your business.

 

1 NRF survey on Cost of Retail Returns 2022

  • Fraud rates are high in retail, with fraudsters stealing 3.6% of all e-commerce revenue in 20222
  • The Concession Abuse as a Service (CAaaS) ecosystem includes 2K+ “service providers”3 who are adept at abusing returns
  • Fraudsters have specific targets, with detailed returns and abuse profiles for the top 250 merchants3

2 Developing a Framework for Understanding and Measuring E-commerce Losses in Retailing, 2023
3 Research from Arizona State University

Here’s what to expect​

Learn more about the organized world of retail fraud and discover ways to prevent losses at your call centers.

Discover the financial impact of retail fraud, its prevalence in contact centers, and the results of better fraud detection at a large retailer.

Better understand Concession Abuse as a Service (CAaaS) and the tactics of the 2,251 “service providers” who are adept at abusing returns.4 Read about their social engineering tactics—and why call centers are particularly vulnerable.
4Research from Arizona State University

With voice, device, and behavior analysis, and real-time risk assessments for each call, our solution resulted in 22% more fraud detected and a 58% lower false positive rate.

Voice security is
not a luxury—it’s
a necessity

Take the first step toward a safer, more secure future
for your business.