Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Affinity Plus Federal Credit Union Sees Big Impact with Pindrop
With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved a significant reduction in hold times, improved abandon rates, reduced Average Handle Time (AHT), all in just 3 months!Download
MB Bank - A Pindrop Passport Case Study
MB Bank, one of the largest banks in the U.S. was experiencing operational hiccups that drove handle times up, customers away, and added unnecessary hurdles and aggravation on both the caller and agent’s behalf. Plagued by rising wait times, and an inability to successfully and effectively authenticate callers, this well known national bank connected with Pindrop for help. Pindrop was able to authenticate 90% of eligible calls for M.B. Bank using only DTMF and no voice. Pindrop Passport enabled this client to slash inefficiencies in their workforce, scaled effortlessly to handle the 42 million annual call volume, and significantly reduced the need for KBAs without sacrificing service, call metrics, or security.Download
Huge Insurance Co. - A Pindrop Passport Case Study
Huge Insurance Co., one of the largest insurance companies in the U.S. was experiencing unnecessarily high average handle times, causing serious slowdowns in customer resolutions. Pindrop was able to authenticate 88% of eligible calls for Huge Insurance Co. passively and before being connected to an agent, restoring trust among staff and customers within the contact center. In addition, after implementing Pindrop Passport, Huge Insurance Co. saved $864,000. Pindrop Passport nearly eliminated KBAs, strengthened frontline defense, and reduced costs for this customer.Download
From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.
Brush Aside Security Questions with Voice Technologies
a Pymnts.com Fireside Chat Featuring Vijay Balasubramaniyan
The phone can be turned into a digital experience as well, tied to alternative, identification verification techniques that take their cue from online activities.
Smart Device: Home
Exploring voice use cases in the home today. Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.
Smart Device: Automotive
Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.
Happy Holidays from Vijay, CEO at Pindrop
Vijay, CEO at Pindrop, wishing everyone a happy holidays and recapping 2021.
Pindrop Client Testimonial with Cofidis / Témoignage d'un client de Pindrop avec Cofidis
A customer use case testimonial, presented at Voice tech 2021, on how Pindrop solutions help Cofidis Discover and materialize the fraud that goes through their telephone channel featuring Xavier Costenoble, Responsable Service Fraude & Blanchiment, Cofidis Group and Dominic Ango, Sales Director Southern Europe, Pindrop
“Account Risk” - Another Dimension to Fraud Detection Intelligence
Using account risk, Pindrop can provide intelligence on which customer accounts fraudsters are targeting. Pindrop provides a score based on likelihood of fraudulent activity signaling a fraudster's intent to attack in some cases up to 60 days in advance.
Pindrop’s Voice Technologies and Emerging Security Threats in the Voice Channel / Les technologies vocales de Pindrop et les menaces de sécurité émergentes dans le canal vocal
Curious to know how deepfake audio is detected? Or how masks impact the accuracy of speaker recognition technology? During this talk, we will first describe the main challenges of the voice channel. We will then highlight the strength of Pindrop’s audio technologies. Additionally, We will focus on speaker recognition and describe how this technology works. Finally, we will present the emerging threats in the voice channel including deepfakes and how Pindrop can help detect them.