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Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Blog

Secure Authentication the FFIEC Way - How Pindrop Can Help


July 26, 2022

The main problem financial institutions face is not simply authentication and layered security. The real problem is a lack of unity and consistency coupled with the challenge to manage the complexity of securing multiple users across diverse environments. Enter the FFIEC.

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Pulse | Report

The 2022 Pindrop Voice Intelligence & Security Report


Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

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Pulse | Webinar

A Journey Towards 171% ROI

Building a Business Case for Investment in Pindrop Platforms Through TEI Study of Pindrop


August 18, 2022 @ 1:00 pm - 1:30 pm EST
Jay Hart & Guest Speaker Alex Parsons

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Pulse | Report

The 2022 Pindrop Voice Intelligence & Security Report


Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

Download
Pulse | Report

FAQ - Pindrop and the FFIEC Authentication Guidance Data Sheet


Download this FAQ to learn how Pindrop can help you secure authentication following the FFIEC way.

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Pulse | Report

Cost Savings and Business Benefits Enabled by Pindrop

A Commissioned Total Economic Impact Study Conducted by Forrester


According to Forrester Consulting's recent TEI Study, Pindrop delivers 171% ROI. Dive into how Forrester calculated these results.

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Pulse | Report

Consumer Authentication Experiences: How To Achieve Friction-Free Customer Care

A Pindrop & PYMNTS Collaboration


The Consumer Authentication Experiences report, a PYMNTS and Pindrop collaboration, surveyed nearly 3,800 U.S. consumers to learn how offering innovative verification experiences is helping businesses deliver superior customer service across all channels.

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Pulse | Report

Solving the Authentication Puzzle

A CCMA Research Initiative Supported by Pindrop


Whether it’s trying to remember a ‘memorable phrase’ or waiting for a ‘One Time Password’ to arrive, every consumer is familiar with authentication. A clunky authentication process is bad for both the customer and the advisor, and it’s also bad for business.

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Pulse | Report

The Case for Better Self-Service: Improving Customer Workflows and Preventing Fraud Around the IVR


As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?

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Pulse | Report

Account Risk - The Latest Tool in Fraud and IVR Protection


This report covers the expected surge post pandemic, self-service’s role in dealing with it, how and when fraudsters use the IVR and how fraudsters’ activities can be used against them.

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Pulse | Report

STIR / SHAKEN for Contact Centers


This report discusses how to plan and prepare for the widespread deployment of STIR/SHAKEN, account for known/unknown integration or performance limitations
and develop a passive, customer-friendly authentication process.

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Pulse | Report

AI for Identity and Security: A Playbook for Financial leaders


In this report we break down the complexity of the AI ecosystem from an authentication and fraud protection perspective.

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