Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

Fraud School: Account Takeover


December 15, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai, Sr. Product Marketing Manager, Market Intelligence

24M US households. That's the number of victims of Account Takeover Fraud in the year 2021 alone. Millions of bank, social media and personal accounts were taken over by fraudsters acting in collaboration and using different tactics like stealing a victim’s credentials or tricking an institution into resetting them. It is both imperative and urgent to understand how these fraudsters work and take steps to stop them.

Register Now
Pulse | Blog

SELF-SERVICE: A DOUBLE-EDGED SWORD | HOW IVR MONITORING CAN HELP


November 28, 2022

Pindrop Labs conducted analyses on actual customer data to show how prevalent fraud can be in the IVR, making self-service options a double-edged sword for organizations. With monitoring in the IVR, Pindrop can provide account risk intelligence to keep self-service options safe.

READ HERE
Pulse | Case Study

Affinity Plus Federal Credit Union Sees Big Impact with Pindrop


With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved a significant reduction in hold times, improved abandon rates, reduced Average Handle Time (AHT), all in just 3 months!

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Pulse | Event

Pindrop 2022 Client Forum Exchange (CFX)

Exclusive Customer Event


Current clients, join us for a FREE half-day virtual conference followed by a virtual happy hour. October 19, 2022 1-6PM ET

Request Attendance
Pulse | Event

Pindrop at AiteNovarcia's 2021 Financial Crime Forum

Onward & Upward: Outpacing Fraud & Financial Crime


September 14-15, 2021

Register
Pulse | Event

PODCAST: $14 Billion Lost Annually to Fraud - What Can We Do About It?


Max Kurton from Enterprise Management 360 interviews Dr. Nikolay Gaubitch Director of Research EMEA

Listen Here
Pulse | Event

Pindrop at RSA Conference 2021

Virtual Tradeshow

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Pulse | Event

Measuring Risk and Fraud in the IVR & the Impact to the Entire Fraud Ecosystem

Virtual Roundtable

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