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Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

Anatomy of Fraud

How Social Engineering is Fed by Social Media & Data Breaches


July 14, 2022 @ 10:00 am - 11:00 am EST
Joanna Akers-Khan & Guest Speaker Jenny Radcliffe

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Pulse | Report

The 2022 Pindrop Voice Intelligence & Security Report


Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

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Pulse | Webinar

A Journey Towards 171% ROI

Building a Business Case for Investment in Pindrop Platforms Through TEI Study of Pindrop


August 18, 2022 @ 1:00 pm - 1:30 pm EST
Jay Hart & Guest Speaker Alex Parsons

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Pulse | Blog

Improving Account Access Protection One Mismatch at a Time


June 14, 2022

Pindrop, through its Voice Mismatch feature can tell if a voice matches the enrolled voice, whether not enough voice is present to match, or if the voice does not match with an enrolled voice (e.g., another person’s voice is being used entirely).

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Pulse | Blog

A Deeper Look into Pindrop’s Latest Platform Improvements

Pindrop announces their latest innovations around new intelligence extracted from voice.


June 14, 2022

Pindrop has announced their latest innovations around new intelligence extracted from voice, as well as new means to investigate potential fraud, create more impactful authentication policies, and help to increase the security posture of contact centers.

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Pulse | Blog

Can Authentication Improve Agent Retention


June 9, 2022

Organizations utilize Pindrop’s solution to authenticate genuine customers, improve customer experience and help keep customer accounts safe. But the benefits they see are not only limited to those factors – there is one more: improved agent satisfaction.

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Pulse | Blog

Know When to Change the Locks to Your Contact Center


May 3, 2022

Technology now has opened a door to allow enterprises to advance the way customers can open more worlds safely and privately with just their voice. You simply have to make sure that you are ‘letting the right one in.’

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Pulse | Blog

Biometric Authentication: Enhance Face with Voice


May 2, 2022

When combining voice authentication with face authentication in the same instance or as a backup to each other, the results are very successful.

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Pulse | Blog

The ROI of Pindrop - It's Time to Rethink the Value of Customer Experience


February 23, 2022

Pindrop delivers a 171% ROI by automating antiquated fraud detection and authentication systems and by balancing superior customer experience with a more robust security posture

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Pulse | Blog

Social Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community


February 14, 2022

Pindrop fraud detection is capable of alerting over 80% of fraudulent calls, even social engineering attempts, allowing the customer experience teams to focus on service, not fraud detection.

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Pulse | Blog

Authentication in Today's Digital-First World, Part 3

Internet of Things


February 14, 2022

The COVID-19 pandemic changed the way people interact with controllers in favor of no-touch systems. In addition to improving safety, voice-first technology also enhances the customer experience by adding convenience to communication since we can speak so much faster than we can type.

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Pulse | Blog

Authentication in Today's Digital-First World, Part 2

Banking & Cash Apps


February 9, 2022

Instead of relying on usernames and passwords, or even multi-factor authentication that uses one-time passcodes (OTPs) sent via SMS, there are more secure alternatives that banks should be investigating. Voice biometric authentication can allow customers to utter just a few syllables and have their identity verified, as speaker recognition systems offer more accurate authentication in less time.

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