Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

All Mixed Up: STIR/SHAKEN in the Contact Center


October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver

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Pulse | Blog

STIR/SHAKEN Is Not Call Authentication


September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Pulse | Report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers


Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

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Pulse | Blog

STIR/SHAKEN Is Not Call Authentication


September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

Read Here
Pulse | Blog

Secure Authentication the FFIEC Way - How Pindrop Can Help


July 26, 2022

The main problem financial institutions face is not simply authentication and layered security. The real problem is a lack of unity and consistency coupled with the challenge to manage the complexity of securing multiple users across diverse environments. Enter the FFIEC.

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Pulse | Blog

Deepfake Interviews: Sign of a darker future to come?


July 26, 2022

A genuine uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S so much that the FBI posts a notice. How long before we ourselves get “deepfaked” so much (like getting a vishing email or spam call today) that we are so numb that the headlines no longer garner a smile, but disconcert for how we got here.

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Pulse | Blog

Improving Account Access Protection One Mismatch at a Time


June 14, 2022

Pindrop, through its Voice Mismatch feature can tell if a voice matches the enrolled voice, whether not enough voice is present to match, or if the voice does not match with an enrolled voice (e.g., another person’s voice is being used entirely).

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Pulse | Blog

A Deeper Look into Pindrop’s Latest Platform Improvements

Pindrop announces their latest innovations around new intelligence extracted from voice.


June 14, 2022

Pindrop has announced their latest innovations around new intelligence extracted from voice, as well as new means to investigate potential fraud, create more impactful authentication policies, and help to increase the security posture of contact centers.

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Pulse | Blog

Can Authentication Improve Agent Retention


June 9, 2022

Organizations utilize Pindrop’s solution to authenticate genuine customers, improve customer experience and help keep customer accounts safe. But the benefits they see are not only limited to those factors – there is one more: improved agent satisfaction.

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Pulse | Blog

Know When to Change the Locks to Your Contact Center


May 3, 2022

Technology now has opened a door to allow enterprises to advance the way customers can open more worlds safely and privately with just their voice. You simply have to make sure that you are ‘letting the right one in.’

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Pulse | Blog

Biometric Authentication: Enhance Face with Voice


May 2, 2022

When combining voice authentication with face authentication in the same instance or as a backup to each other, the results are very successful.

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Pulse | Blog

The ROI of Pindrop - It's Time to Rethink the Value of Customer Experience


February 23, 2022

Pindrop delivers a 171% ROI by automating antiquated fraud detection and authentication systems and by balancing superior customer experience with a more robust security posture

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