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Reduce Costs By Optimizing Operations

Original Date: May 7, 2020

Join Business Intelligence Manager, Tim Mohan, for insights and recommendations as he walks through ways to optimize your workforce and reduce cost in your contact center. In this webinar, you will learn: 

-How to improve operational efficiency in your contact center

-How to Increase self-service and improve customer experience

-How you can increase call capacity and improve metrics like average hold time

-How to reduce operational costs without sacrificing security or customer experience

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Tim Mohan - Manager, Business Intelligence Operations

Workforce Optimization In a New Age