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The Case for Better Self-Service

As practitioners look to improve efficiency and get maximum value for any IVR investment, its impact on work flows and future technology must be considered: What does the customer journey look like when they need to reach the company? Where is the best place for identity and authentication? What are the most effective ways to help customers self-service without having to speak to a call center agent?
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Account Risk

The Latest Tool in Fraud and IVR Protection

Account Risk

Monitoring account risk in conjunction with monitoring call risk in real time can help catch fraudsters in real time over the phone, or use their activity in the IVR as intelligence against them and monitor for fraud at the account level. Incorporating risk signals from other channels such as online and mobile can be combined with the call and account risk signals to provide stronger account risk scores that can be shared across the organization lowering the likelihood of cross channel fraud attacks. 

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Our mission is to provide security, identity and trust on every voice interaction

  • The expected surge post pandemic and self-service’s role in dealing with it
  • How and when fraudster use the IVR
  • How fraudsters’ activities can be used against them

Our mission is to provide security, identity and trust on every voice interaction.

If knowledge sharing is key to winning the fight against fraud then intelligence has to be at the center of that strategy for account protection.

How are you preparing for the post-pandemic "surge" in business and customer interactions?

How are you preparing for the post-pandemic "surge" in business and customer interactions?

If knowledge sharing is key to winning the fight against fraud then intelligence has to be at the center of that strategy for account protection.

The Latest Tool in Fraud and IVR Protection

The Latest Tool in Fraud and IVR Protection