Using Voice to Defeat Cross-Channel Challenges

Original Date: May 21, 2020

Join Pindrop and Transmit Security for a look into how partnering voice channel security and authentication solutions for the contact center can effectively help companies defeat common challenges across various physical, digital and voice channels. 

Using Transmit Security as the identity orchestration platform, fraud risk and authentication data from Pindrop can be utilized and applied in other channels without any additional development work. This can further increase the intelligence and strengthen identity validation in the call center while increasing efficiency in all channels. We'll also share how Transmit and Pindrop can help leverage the voice of your customer in the contact center as part of the overall cross-channel authentication strategy.

Jay Hart, Principal Sales Engineer at Pindrop

Craig Currim, Global VP CS and Systems Engineering at Transmit Security