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Technology Explored: Pindrop® Trace Uncovered

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Original Date: November 12, 2020


Pearce Mathews, Product Manager at Pindrop

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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Pearce Matthews
Product Manager, Pindrop

Pearce Mathews is Product Manager at Pindrop, leading the Protect product line focused on end-to-end contact center fraud detection and cross-channel account risk monitoring. Pearce has a 10+ years experience in product management, security, and telephony. Pearce earned a degree in Mechanical Engineering and a Masters in Computer Science at Georgia Tech.

Featured Speaker:

Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellog School of Management.

Fraud and the Cross Channel Challenge 

Most enterprises today are restricted to a siloed view of fraud by channel.  60% of fraudulent transactions start with or include a call into an IVR. Additionally, fraudsters looking to take over accounts make an average of 5 calls into an organization before attempting a transaction. Fraudsters committing online fraud, mobile fraud, card fraud, and ATO’s are going to use any tool they can to make a withdrawal successful, and if possible, repeat the process.   

Pindrop has developed technology to break down the channel barriers to get a clearer picture of how fraud is penetrating your organization in its graph analytics based Pindrop® Trace technology.  In this 30 minutes, Pearce Matthews, Product Manager at Pindrop, will explore the technology behind Pindrop’s innovative technology that examines connections between accounts and known fraudulent activity and other behaviors to determine which accounts are the most “At-risk”.

In this session you will learn: 

  • How fraud uses multiple channels to penetrate financial institutions
  • What Pindrop Trace is and how it aids in fraud detection. and prediction.
  • How trace is operationalized within the enterprise to maximize fraud prevention.
  • In depth review of Account Risk scoring and how Pindrop derives what makes an account at-risk.