Total Economic Impact  Study of Pindrop

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We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Merritt Maxim
VP, Research Director Serving Security & Risk Professionals, Forrester

Merritt leads a team of analysts who provide research and advisory services that address the needs of security and risk professionals. His team focuses on identity and access management (IAM), endpoint security, threat intelligence, and vulnerability management strategies and technologies. Previously, Merritt was a principal analyst on the security and risk team, focusing on IAM best practices and technologies as well as physical security and internet-of-things (IoT) security. He continues to help clients address their IAM and physical security needs, map out customer requirements and strategies, and navigate the IAM technology and services landscape. 

Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.


  • Emerging challenges, security risks, and evolutions in contact center fraud

  • How securing the IVR is important in order to stop contact center fraud 

  • Strategies, tools and best practices to secure the IVR and prevent fraud from spreading to other channels 




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Watch this webinar to learn more about:

With a guest speaker from Forrester, the first broadcast in the Pindrop Analyst Report Series explores the security risks materializing as a result of the pandemic the readiness of enterprises to handle fraud risks (particularly in the IVR) and recommended strategies to secure the IVR.



Speakers:

Full Analyst Report Webinar Series

Watch Now

Pindrop Featuring Opus Research: Stopping Fraud at the IVR: Applications for cross-channel defense and a more secure contact center.

Webinar Date: Thursday, December 10 | 1:00-2:00 PM ET 

Register Here

Pindrop Featuring Aite: Contact Center Security Solutions Fraud For Detection in 2021 and Beyond

Original Webinar Date: Thursday, December 3 | 1:00-2:00 PM ET 


Ketuman Sardesai
Director, Market Intelligence, Pindrop

Ketuman leads market intelligence at Pindrop. He has an extensive background in both early stage and late stage startup companies and has a proven record of helping companies achieve sustainable growth and profitability. His career spans across multiple industries including telecommunications, media, technology and consulting. After getting an MBA from the Stephen M. Ross School at Ann Arbor, he has led several high impact initiatives at various companies including new market entry, product launches, M&A and strategic transformation projects. 

Join this webinar to hear the top 5 insights:

Speakers: 

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PULSE | ON DEMAND WEBINAR

Forrester Consulting interviewed six Pindrop customers to obtain date with respect to costs, benefits, and risks.  

Their findings were eye-opening.

According to the Forrester study, a composite organization, representing the cumulative experience of all six customers, realized a Return of Investment (ROI) of 171% over three years while getting payback on its investment in less than 6 months. The organization was able to significantly cut down fraud losses and improve customer experience through average handle time (AHT) reduction. Join us on Thursday, March 10 for the top 5 insights from the study in 15 minutes.

  • The challenges faced by these customers before they bought Pindrop
  • How Pindrop solved these problems and created significant value during the process
  • The unique experiences of these customers with Pindrop

Discover how cost savings and business benefits can be enabled by Pindrop in this commissioned study conducted by Forrester Consulting

Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.

Original Air date: Thursday, March 10, 2022 at 1 PM ET / 6 PM GMT

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5 Insights in 15 Minutes:

According to Forrester Consulting's recent TEI Study, Pindrop delivers 171% ROI.



Download today to learn how Forrester calculated these results.

TM