The Battle for the IVR:

Top 5 Insights from the 2021 Voice Intelligence and Security Report

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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Pindrop Pulse brings you the top 5 insights in 25 minutes from its recently published Voice Intelligence and Security Report.  

Join the author on May 13th to learn about the driving forces behind one of the largest shifts in fraudster behavior witnessed by Pindrop in the last 5 years. The author will share insights on what led to rampant fraud across government unemployment and salary loan programs.  He’ll extract and examine real life IVR data of fraudsters testing, attacking, and taking over accounts using basic information and the organization's own self-service tools.

  • Fraudster tactics involving the IVR and One Time Password (OTP) scams
  • How personalization, call routing, and other automation tactics used during the pandemic boosted business
  • Details on how fraudsters use the IVR to surveil, attack, and even approve fraudulent transactions

Join this webinar to hear:

Original Air Date: Thursday, May 13 at 1 PM ET / 6 PM BST

Pindrop Pulse brings you the top 5 insights in 25 minutes from its recently published Voice Intelligence and Security Report.  

Fraud shifted dramatically in 2020. Follow the threats. 

If possible, beat them to it. Download our report to explore these trends and more.

Download the Report

Mark Horne

Chief Marketing Officer


Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth.