SERIES 


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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

Discover Resources →

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ON DEMAND WEBINAR

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Join us for a 3 part series on Customer Authentication from Pindrop and Next Caller a Pindrop Company

Pindrop recently acquired NextCaller reaffirming its position as the industry leader in all things voice security, authentication, and verification.  Pindrop Pulse brings you 3 part series on customer authentication, strategies for personalization, security, and multifactor authentication. This series will explore topics on customer authentication best practices, industry performance rates, as well as review and analyze options for customers to enable personalized service, to increase security to boost self-service rates, to full authentication and advanced identity assurance methods for safeguarding sensitive accounts. 

Pindrop will examine use cases for customer authentication and strategies that support reducing average handling time in the contact center, reducing the number of knowledge based authentication questions, boosting customer satisfaction through a streamlined and security experience.

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Air Date: Thursday, April 1 at 1PM ET / 6PM BST

Amit Gupta

Director of Product Management

Pindrop

Amit is the Director of Product Management at Pindrop. As a seasoned technology leader, he has a wealth of experience developing and managing enterprise software. In his prior roles, he has managed product portfolios of Cloud Security and Automation as well as Authentication products. Here at Pindrop, he manages the Authentication and Voice security product portfolio and has established himself as a tremendous customer advocate.

Sam Espinosa

VP of Marketing

Next Caller, A Pindrop Company

Sam has been a tech entrepreneur for the past 15 years. After graduating from Yale University in 2006, Sam worked with Yale economists Ian Ayres and Dean Karlan to launch stickK, a company that applies the principles of behavioral economics to design corporate wellness programs for some of the country's top brands. In 2013, Sam launched a second technology company, Next Caller, as the first employee. Next Caller leverages machine learning to protect Fortune 500 banks from phone fraud. Sam's expertise in sales strategy and creative marketing helped to lead Next Caller from an early-stage start up through acquisition to Pindrop, the global technology leader in identity, security, and trust for voice interactions, in 2021. Sam's work has been referenced in TIME Magazine, The Wall Street Journal, The New York Times, The New Yorker, Forbes, Business Insider, and The Economist. In the community, Sam is a member of the Salvation Army's Advisory Board where he delivered keynote speeches for charity events that raised over $1 million in 2016. He is also a member of the board for Marathon Kids, a non-profit that has transformed the lives of over 2.5 million children in the United States through school-based running programs.

Series Speakers: 

  • ANI Validation 

  • Customization & personalization 

  • Identity and multi-factor authentication 

  • Strategies for implementing lightweight API driven ANI validation schemas through full featured powerful identity verification

 1 of 3

Part 1: The Power of Customer Authentication 

Part 1: The Power of Customer Authentication

With Presenters from Pindrop and NextCaller, a Pindrop Company, covering:

With Presenters from Pindrop and NextCaller a Pindrop Company covering: