Supercharging the IVR to Win Customers 

for Small to Medium-Sized Banks


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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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ON DEMAND WEBINAR

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Eager to make up for nearly a year of lost time, many consumers are now shopping for a new Financial Institution that is willing to help facilitate their unique lifestyles. With so many choices, they aren’t likely to compromise.

Thus, a golden opportunity is emerging for community banks and local credit unions to stand out in an otherwise crowded field. Earning this business can hinge on delivering a personalized yet safe and frictionless experience - and every phone call is a new first impression.  In a recently released report, we highlight several key areas of focus to help Regional Banks and Credit Unions put their best foot forward and avoid the issues that often turn customers away.  Join us for the top 5 insights from that featured report in 15 minutes.

  • Reasons for the increasing interest in banking and how to prepare and capitalize on the increased attention.
  • Expectations of younger audiences now looking for a bank and how to win them over.
  • Ways to remove friction from the customer experience.
  • How to balance the need for automation and the personal touch to create a great experience and an efficient call center operation.

Watch this webinar to hear: 

Original Air Date - Thursday, June 24 at 1 PM ET / 6 PM BST

INDUSTRY REPORT

Supercharge Your IVR To Win Customers

A Handy Guide for Regional Banks and Credit Unions 

Download the Report

Sam Espinosa

VP of Marketing, 

Next Caller, a Pindrop Company

Sam has been a tech entrepreneur for the past 15 years. After graduating from Yale University in 2006, Sam helped launch stickK, a company that applies the principles of behavioral economics to design corporate wellness programs for some of the country's top brands. In 2013, Sam launched a second technology company, Next Caller, as the first employee. Next Caller leverages machine learning to protect Fortune 500 banks from phone fraud. Sam's expertise in sales strategy and creative marketing helped to lead Next Caller from an early-stage startup through acquisition to Pindrop, the global technology leader in identity, security, and trust for voice interactions, in 2021.

Sam Espinosa

VP of Marketing, 

Next Caller, a Pindrop Company

Sam has been a tech entrepreneur for the past 15 years. After graduating from Yale University in 2006, Sam helped launch stickK, a company that applies the principles of behavioral economics to design corporate wellness programs for some of the country's top brands. In 2013, Sam launched a second technology company, Next Caller, as the first employee. Next Caller leverages machine learning to protect Fortune 500 banks from phone fraud. Sam's expertise in sales strategy and creative marketing helped to lead Next Caller from an early-stage startup through acquisition to Pindrop, the global technology leader in identity, security, and trust for voice interactions, in 2021.

Speaker: 

5 Insights in 15 Minutes:

Supercharging the IVR to Win Customers 

for Small to Medium-Sized Banks

Eager to make up for nearly a year of lost time, many consumers are now shopping for a new Financial Institution that is willing to help facilitate their unique lifestyles. With so many choices, they aren’t likely to compromise.