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Did you know that over 4 billion robocalls happen every month on average in the United States? The impacts of these fraudulent calls range from mildly annoying to potentially devastating. Robocalling and phone number spoofing are headaches that affect both consumer and enterprise telephones, including your contact centers. Many technology solutions have been developed to help stem the tide of voice spam, but no one solution is one-size-fits-all. 

In this 2-part series, led by Pindrop’s Principal Sales Engineer, Jay Hart, we will explore how call spoofing and robocalling occur, what technology solutions are out there to help, and what gaps remain. 


PART 1: STIR/SHAKEN and the Contact Center
Thursday, September 24 | 1:00-1:30 PM EST 

In response to the rise of consumer voice spam, the TRACED Act was signed into law in the US and the STIR/SHAKEN protocol stack was developed by telecommunications companies to help end them. 

Join us for part one of our two-part event exploring: 

  • What STIR/SHAKEN is and how it works 
  • How it can help the contact center combat fraud 
  • What gaps remain that leave your contact center and customer accounts exposed, even when your carrier has fully implemented it

PART 2: Basics of Phone Number Spoofing and Robocalling

Thursday, October 1 | 1:00-1:30 PM EST 

How do you spoof a phone number?  What are the methods that fraudsters use to try to hide their identities?  Where do the bad guys go next after STIR/SHAKEN is implemented?  

Join us for part two of our two-part event exploring: 

  • How fraudsters are using phone systems against consumers and enterprises
  • How phone number validation tools work
  • What contact centers can do to help reduce the impacts of robocalls for their customers.

Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

Discover Resources →

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[Webinar] STIR/SHAKEN and the Contact Center 

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Dave Dalebroux
Principal, Solution Engineer, Pindrop

5 years at Pindrop as a Sales engineer. Prior to Pindrop, Dave spent 9+ years working with contact centers utilizing speech analytics. Dave also has a great deal of experience in working with outsourced contact center agents worldwide. 

Jay Hart
Principal, Solution Engineer, Pindrop

Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.

Thursday, September 24th, 1:00 - 1:30 PM EST

Hosted By:
Jay Hart
Dave Dalebroux