We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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57%

Consumer Authentication Experiences:

of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better

How To Achieve Friction-Free Customer Care

ANALYST REPORT

57%

of Consumers Say Voice Recognition, Fingerprint Scans Make Customer Service Experience Better

The Consumer Authentication Experiences report, a PYMNTS and Pindrop collaboration, surveyed nearly 3,800 U.S. consumers to learn how offering innovative verification experiences is helping businesses deliver superior customer service across all channels.

Inside the February Report

Download the Report

Our mission is to provide security, identity and trust on every voice interaction

Portion of U.S. consumers who say consistent authentication procedures are highly important regardless of channel

Our mission is to provide security, identity and trust on every voice interaction.

Segment of phone-based customer service users who say being kept on hold too long is a phone-related pain point
Share of consumers who have used advanced ID verification tools and are highly interested in using them again
Fifty-seven percent of consumers who’ve used advanced ID verification methods such as voice recognition and fingerprint scans when contacting customer service
63%
48%
57%
of consumers who’ve used advanced ID verification methods such as voice recognition and fingerprint scans when contacting customer service 
Fifty-seven percent 
say they'd do it again. 
say they’d do it again.