[WEBINAR] Protecting the IVR: Part 3 of 3
Original Date: July 23rd, 2020
Jay Hart & Dave Dalebroux
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Learn the ways your contact center is being targeted by professional fraudsters and how you can harden contact center operations to attack.
Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise.
This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world. This part of the three-part series will cover:
IVR Fraud 103: Optimizing IVR Systems in The Contact Center
July 23rd | 1:00 PM - 1:30 PM EST
Part three in our three-part series focuses on how fraud is perpetrated in automated contact center systems. In this third and final session, we will examine:
How IVR fraud can be a predictor and indicator of existing and future fraudulent activity across channels outside of contact centers
What key technologies some of the largest companies and contact centers on earth are leveraging for fraud
How you can use data from various and different attack vectors to shut down fraud in your contact center
Jay Hart
Principal Sales Engineer @ Pindrop
Jay has been in the technology industry for over 25 years working in various roles in sales, professional services, and software engineering. His career has spanned multiple industries including banking and finance, hospitality and travel, retail, public utilities, and government. He has spent the last 15 years as a subject matter expert in speech applications, contact center technologies, and security. He has been with Pindrop since 2013, serving in multiple roles within the organization.
Dave Dalebroux
Principal Sales Engineer @ Pindrop
5 years at Pindrop as a Sales engineer. Prior to Pindrop, Dave spent 9+ years working with contact centers utilizing speech analytics. Dave also has a great deal of experience in working with outsourced contact center agents worldwide.