Pindrop & FNBO Fireside Chat: 

Helping Secure “the great big small bank”

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Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Hear from Steve Furlong, Director of Fraud Management at FNBO and Pindrop's Regional Sales Director, Skip Lindgren, as they discuss security, fraud, and authentication strategies.

With 160 years of experience of putting their customers first, hear how FNBO boosted their ability to spot attempted phishing and account takeover fraud with help from Pindrop. Discover some of those best practices that helped them reduce fraud losses and learn how FNBO maintained their customer first approach, while providing world class IVR security, and seamless authentication.  This is a fireside security chat you won’t want to miss.


Original Air Date: Thursday, March 18 at 1 PM ET / 5 PM GMT

Steve Furlong

Director, Fraud Management

First National Bank, Consumer Bank Division

Steve Furlong is a Director of Fraud Management for First National Bank, working in the Consumer Bank Division.  He is responsible for Fraud Operations including Fraud Detection and Prevention for the debit and credit card portfolios.  Steve has over 20 years of financial services and banking experience, focused on operations, fraud, and consulting.  

First National Bank is a subsidiary of First National of Nebraska. First National of Nebraska has grown into the largest privately owned banking company in the United States. First National and its affiliates have $24 billion in managed assets and 5,000 employee associates. Primary banking offices are located in Nebraska, Colorado, Illinois, Iowa, Kansas, South Dakota, and Texas.


Dan Miller
 Lead Analyst & Founder, Opus

Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring reports addressing how speech and natural language processing leverage contact center, Web, mobility and enterprise software.


Skip Lindgren

Regional Sales Director


Skip has over 20 years experience helping insurance, finance, health care, and other large enterprises solve high impact business problems with innovative enterprise software solutions from IBM,, RSA, and other firms. The last 2+ years at Pindrop's Skip has worked with FNBO, Kohl's, American National Insurance, CUNA Mutual, Associated Bank, and Zions Bancorp to them get maximum value out of their investments in call center authentication and fraud prevention solutions - leading to higher revenues, reduced operational cost, decreased fraud loss, and brand protection.


This conversation reviews the fraud, security, and authentication challenges, as well as the outcomes from this highly respected financial institution working with Pindrop.