Digital Transformation

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We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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Merritt Maxim
VP, Research Director Serving Security & Risk Professionals, Forrester

Merritt leads a team of analysts who provide research and advisory services that address the needs of security and risk professionals. His team focuses on identity and access management (IAM), endpoint security, threat intelligence, and vulnerability management strategies and technologies. Previously, Merritt was a principal analyst on the security and risk team, focusing on IAM best practices and technologies as well as physical security and internet-of-things (IoT) security. He continues to help clients address their IAM and physical security needs, map out customer requirements and strategies, and navigate the IAM technology and services landscape. 

Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.


  • Emerging challenges, security risks, and evolutions in contact center fraud

  • How securing the IVR is important in order to stop contact center fraud 

  • Strategies, tools and best practices to secure the IVR and prevent fraud from spreading to other channels 




Register Here

Watch this webinar to learn more about:

With a guest speaker from Forrester, the first broadcast in the Pindrop Analyst Report Series explores the security risks materializing as a result of the pandemic the readiness of enterprises to handle fraud risks (particularly in the IVR) and recommended strategies to secure the IVR.



Speakers:

Full Analyst Report Webinar Series

Watch Now

Pindrop Featuring Opus Research: Stopping Fraud at the IVR: Applications for cross-channel defense and a more secure contact center.

Webinar Date: Thursday, December 10 | 1:00-2:00 PM ET 

Register Here

Pindrop Featuring Aite: Contact Center Security Solutions Fraud For Detection in 2021 and Beyond

Original Webinar Date: Thursday, December 3 | 1:00-2:00 PM ET 


Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.

Mark Horne
Chief Marketing Officer, Pindrop

Mark Horne is the Chief Marketing Officer at Pindrop. He is a holistic marketing executive with a proven career record of driving strategic development and operational execution of transformational, customer-centric initiatives that impact and support organizations’ mission and growth objectives. He has led high-performing organizations across the B2B cloud, software, and technology landscape. He has a comprehensive background in creating and spearheading strategies and programs that drive marketing planning strategy, brand awareness, customer demand, and revenue growth. Mark has a B.S. in Marketing and Entrepreneurship at Northeastern University in Boston, an MBA from Georgia State, and is an Executive Scholar at Kellogg School of Management.

Oliwia Berdak
VP, Research Director, Forrester

Oliwia is a vice president and research director in Forrester’s financial services practice. She leads a team of analysts focused on the impact of technology on customer behaviors and expectations and financial firms’ business models. Her personal area of coverage includes digital disruption and digital innovation in financial services, including fintech and insurtech startups. She helps digital leaders respond to these challenges and adapt their companies for the digital age. During her five years with Forrester, she has worked with numerous clients to develop their business and innovation strategies.

Oliwia Berdak
VP, Research Director, Forrester

Oliwia is a vice president and research director in Forrester’s financial services practice. She leads a team of analysts focused on the impact of technology on customer behaviors and expectations and financial firms’ business models. Her personal area of coverage includes digital disruption and digital innovation in financial services, including fintech and insurtech startups. She helps digital leaders respond to these challenges and adapt their companies for the digital age. During her five years with Forrester, she has worked with numerous clients to develop their business and innovation strategies.

Watch this webinar to learn:

Pindrop Speaker: 

What Does Digital Transformation Look Like for Contact Centers?

Read Here

Contact centers investing in digital transformation are seeking to transform legacy infrastructure into a modern customer-centric, omnichannel, cloud-based business center. One that is optimized to deliver a positive customer experience, increase revenue and improve operational efficiency.

Read today to learn more!

Watch this webinar to learn:

ON DEMAND WEBINAR

Why Identity and Security is Key to a Successful (aka Cost Saving)

Pindrop Pulse - logo

Featuring

Market dynamics have accelerated digital transformation in financial services. 

Now businesses are focusing on operational efficiency, customer experience and innovation.


Join us for a look at how companies are transforming their customer-facing infrastructure to be “digital first” with a clear goal of enhancing customer experience, fostering innovation and reducing costs. 

But how well do these companies know their customers? Who are they serving and can they be trusted? Answering these fundamental questions of identity, authentication and security are critical to the success of digital transformation. In this webinar, Pindrop, along with a guest speaker from Forrester, will help companies answer these important questions.  

 

  • Why customer authentication is crucial aspect of digital transformation
  • Strategies to leverage self serve channels for better personalization of customer experience
  • How to protect your customer service channels from fraudster attacks

Why Identity and Security is Key to a Successful (aka Cost Saving)

Original Air Date:

Wednesday, December 15 at 11 AM ET / 4 PM GMT

Market dynamics have accelerated digital transformation in financial services. 

Now businesses are focusing on operational efficiency, customer experience and innovation.

Guest Speaker: 

Guest Speaker: