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[WEBINAR] Phoneprinting™ Technology - A Primer on Pindrop Technology

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Thursday, September 10, 1PM ET/ 6PM BST
Sarosh Shahbuddin, Product Manager at Pindrop

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Just like your fingerprint, your call audio has a unique signature. Whenever you pick up the phone, your device, your carrier, your geographic location, and your network routing contribute very subtle audio characteristics to your call. These traces of valuable information are invisible to most people - and it’s important to note that, unlike your voice or your phone number, you can’t manipulate or otherwise disguise them. The signature is so distinctive that we can even use it to authorize callers using Toneprinting® technology. 

Today, many of the world’s largest enterprise call centers are using Phoneprinting® technology to help protect customers and detect fraud, while reducing costs. We will discuss why analysts and executives are looking to Pindrop’s patented Phoneprinting technology as the future of the call center. Pindrop’s patented, second-generation Phoneprinting technology analyzes over 1300 features of a call's full audio to create a high-definition print, detect the subtle anomalies that indicate fraud, and determine its true device type, geolocation, and carrier. 

In this session, you will learn:

  • Pindrop's beginnings as an early mover in real-time fraud detection 
  • How Phoneprinting helps contact centers detect fraudsters on their first attempt
  • How Phoneprinting and it’s Toneprinting technology is being used for authentication

Sharosh Shahbuddin
Product Manager @ Pindrop

Sharosh Shahbuddin is a Product Manager at Pindrop, focusing on securing voice-enabled devices and services. Sharosh has a strong background in Product Management, Marketing and Security. Sarosh earned an Electrical Engineering degree from Georgia Tech.

Our mission is to provide security, identity and trust on every voice interaction

We've Accumulated Resources to Help You Deal With Fraud

Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you are aware of the media reported mega-breaches that plague companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Read more resources here.

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