Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

All Mixed Up: STIR/SHAKEN in the Contact Center

October 13, 2022 @ 1:00 pm - 1:30 pm EST
Sam Espinosa + Nicole Culver

Pulse | Blog

STIR/SHAKEN Is Not Call Authentication

September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Pulse | Report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.


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Pulse | Webinar

Using Voice to Defeat Cross-Channel Challenges

May 21, 2020 @ 1:00 pm - 1:30 pm EST
Jay Hart & Craig Currim (Transmit Security)

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Pulse | Webinar

Case Study - P&C Insurance

May 14, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Kevin O'Brien

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Pulse | Webinar

Workforce Optimization in the Call Center

May 7, 2020 @ 1:00 pm - 1:30 pm EST
Tim Mohan

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Pulse | Webinar

2020 Fraud Trends & Predictions

April 23, 2020 @ 1:00 pm - 1:30 pm EST
Brian St. John & Jay Hart

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