Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

Anatomy of Fraud

How Social Engineering is Fed by Social Media & Data Breaches


July 14, 2022 @ 10:00 am - 11:00 am EST
Joanna Akers-Khan & Guest Speaker Jenny Radcliffe

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Pulse | Report

The 2022 Pindrop Voice Intelligence & Security Report


Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

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Pulse | Webinar

A Journey Towards 171% ROI

Building a Business Case for Investment in Pindrop Platforms Through TEI Study of Pindrop


August 18, 2022 @ 1:00 pm - 1:30 pm EST
Jay Hart & Guest Speaker Alex Parsons

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Pulse | Webinar

Authentication 102: Securing Authentication

Part 2 of 3


July 29, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Authentication 101: The Basics of Call Center Authentication

Part 1 of 3


July 22, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Blog

Knowledge-Based Authentication (KBA) is on the Outs, But Remain Useful


August 1, 2021

It may be premature to fully cancel KBA but necessary to recognize that KBA’s role has been relegated from the featured authentication tool to a complementary method.

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Pulse | Report

Supercharging the IVR to Win Customers at Small to Medium-Sized Banks

A Handy Guide for Regional Banks and Credit Unions


This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to deliver a personalized call experience in the IVR without a massive budget, to avoid KBAs and OTPs that frustrate customers, without compromising security, to act quickly to win customers now, and to recognize early returns from your IVR investment

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Pulse | Case Study

“THE GREAT BIG SMALL BANK” Saves 2.5 Million Minutes in Handle Time and Cuts ATO Losses by Account in Half


Our client did not even think that they had a problem with account takeovers until they started their journey with Pindrop to provide excellent customer experience while keeping fraudsters out of the door.

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Pulse | Blog

Colonel Mustard in the Contact Center, with a Cell Phone!


July 1, 2021

Pindrop now adds another dimension to fraud detection intelligence and can provide not only a risk score on inbound calls in real time with call risk but also a score on accounts that show signs of risks, not just from the contact center, but can incorporate intelligence from around the organization to provide another vector of fraud detection intelligence.

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Pulse | Event

PODCAST: $14 Billion Lost Annually to Fraud - What Can We Do About It?


Max Kurton from Enterprise Management 360 interviews Dr. Nikolay Gaubitch Director of Research EMEA

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Pulse | Blog

Account Risk Adds a New Dimension to Fight Fraud


July 1, 2021

Pindrop Protect can help monitor accounts to provide intelligence on the “who” or which account is at-risk from fraudster attack. This second vector analyzes which accounts fraudsters are targeting and provide a score based on likelihood of fraudulent activity we call account risk.

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Pulse | Blog

Knowledge Does Not Equal Security


July 1, 2021

It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year aren’t helping. Pindrop’s data shows that fraudsters tend to pass such questions with success more than half of the time whereas the true person forgets the correct answers one-third of the time.

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