Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Webinar

Fraud School: Account Takeover


December 15, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai, Sr. Product Marketing Manager, Market Intelligence

24M US households. That's the number of victims of Account Takeover Fraud in the year 2021 alone. Millions of bank, social media and personal accounts were taken over by fraudsters acting in collaboration and using different tactics like stealing a victim’s credentials or tricking an institution into resetting them. It is both imperative and urgent to understand how these fraudsters work and take steps to stop them.

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Pulse | Blog

SELF-SERVICE: A DOUBLE-EDGED SWORD | HOW IVR MONITORING CAN HELP


November 28, 2022

Pindrop Labs conducted analyses on actual customer data to show how prevalent fraud can be in the IVR, making self-service options a double-edged sword for organizations. With monitoring in the IVR, Pindrop can provide account risk intelligence to keep self-service options safe.

READ HERE
Pulse | Case Study

Affinity Plus Federal Credit Union Sees Big Impact with Pindrop


With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved a significant reduction in hold times, improved abandon rates, reduced Average Handle Time (AHT), all in just 3 months!

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Pulse | Webinar

Journey of a Fraudster


September 17, 2020 @ 1:00 pm - 1:30 pm EST
Nikolay Gaubitch & David Looney

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Pulse | Webinar

Phoneprinting™ Technology - A Primer on Pindrop Technology


September 10, 2020 @ 1:00 pm - 1:30 pm EST
Sarosh Shahbuddin

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Pulse | Webinar

AI Takeover: How Smart Leaders Use AI to (Safely) Conquer the World


August 27, 2020 @ 1:00 pm - 1:30 pm EST
Tom Taulli & Matt Garland

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Pulse | Webinar

AI Predicting Fraud 60 Days before ATO - Pindrop Protect 101


August 20, 2020 @ 1:00 pm - 1:30 pm EST
Pearce Mathews

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Pulse | Webinar

Case Study Results: P&C Insurance Detecting Fraud Rings in The Call Center


August 13, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin

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Pulse | Webinar

Fraud in the IVR: Discover, Monitor & Protect


August 6, 2020 @ 1:00 pm - 1:30 pm EST
Darren Baldwin & Shawn Hall

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Pulse | Webinar

Pindrop Passport Authentication, From Research to Operationalization


June 30, 2020 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Jay Hart

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Pulse | Webinar

Breakout Leadership in A Cautious New World

Leadership Insights with John Chambers


June 24, 2020 @ 1:00 pm - 2:00 pm EST
John Chambers & Vijay Balasubramaniyan

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Pulse | Webinar

Contact Center Insights: First 60 Days of the Pandemic


June 10, 2020 @ 1:00 pm - 1:30 pm EST
Shawn Hall

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