Pulse STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Fraud School: Account Takeover

December 15, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai, Sr. Product Marketing Manager, Market Intelligence

24M US households. That's the number of victims of Account Takeover Fraud in the year 2021 alone. Millions of bank, social media and personal accounts were taken over by fraudsters acting in collaboration and using different tactics like stealing a victim’s credentials or tricking an institution into resetting them. It is both imperative and urgent to understand how these fraudsters work and take steps to stop them.

SELF-SERVICE: A DOUBLE-EDGED SWORD | HOW IVR MONITORING CAN HELP

November 28, 2022

Pindrop Labs conducted analyses on actual customer data to show how prevalent fraud can be in the IVR, making self-service options a double-edged sword for organizations. With monitoring in the IVR, Pindrop can provide account risk intelligence to keep self-service options safe.

READ HERE

Affinity Plus Federal Credit Union Sees Big Impact with Pindrop

With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved a significant reduction in hold times, improved abandon rates, reduced Average Handle Time (AHT), all in just 3 months!

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